- Acts as a liaison between Support Services, PMG, Consulting Services across products.
- Available on call (on shift basis) for extreme emergencies / critical site down issues.
- Demonstrates and adheres to best practices of all internal Support Services polices and procedures.
- Ensures quantity and quality content in the knowledge base.
- Add value by developing knowledge article as well as working on operational improvements
- Escalates issues that may have a negative financial or relationship impact.
- Performs customer performance reviews and Health Checks.
- Provides advice to customers and product / implementation teams regarding industry best practices and process methodology.
- Provides functional and/or technical support during a customers product implementation and "go-live" periods.
- Understands the business features and functionality to be provided by the product.
- Works in a cross-functional capacity to support quality design, development and testing.
- Works with other analysts to progress and resolve sensitive and complex issues, in addition to maintaining their assigned caseload.
- Monitors and actions BY solutions for SaaS customers, Continuously improving solution stability by early detection and resolution, as well as outflow and recurrence prevention of incidents
What we're looking for:
- Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals
- Must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders
- Familiarity with retail domain and order management systems is a must
- Experience with scripting tools like JMeter and python
- Experience with microservices architecture and experience developing applications using Spring Boot.
- Must be familiar with queries to pull up data from Cassandra and mongodb
- Experience with Azure, including deployments, monitoring, and DevOps methodologies. Familiarity with Kubernetes for container orchestration, deployment, scaling, and management of cloud-native applications is required. Experience with tuning, extracting data from Cassandra and/ Mongo DB
- Experience with monitoring tools like Grafana
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- 7+ years in systems/solutions architecture; 3+ years designing cloud-native solutions.
- Hands-on expertise with one or more public cloud providers (AWS, Azure, GCP).
- Proficient in IaC (Terraform, CloudFormation, ARM templates).
- Proficient with containers and Kubernetes.
- Strong networking, identity & access, and cloud security knowledge.
- Experience with CI/CD tooling, observability (Prometheus, Grafana, Cloud monitoring).
- Excellent communication and stakeholder management skills.
- Bachelor's degree in Computer Science or equivalent.
- Cloud certification (AWS Solutions Architect, Azure Solutions Architect, GCP Professional Cloud Architect).
- Experience with enterprise-scale migrations and cost governance.
- Familiarity with Agile delivery and DevOps practices.
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
