What You'll Do:
- Serve as a Technical Architect (TA) during customer implementations, driving adoption, quantifying value, and identifying opportunities for improvement.
- Collaborate with senior management teams to influence strategies, decisions, and the impact of Coupa implementations.
- Enhance customer experience by providing insights, handling customer requests, and addressing complaints through product support.
- Manage escalations and work with project managers to meet project timelines and quality standards.
- Mentor new TAs and partners, leading specialized Customer Success initiatives and applying best practices to influence strategy and design.
What You Will Bring to Coupa:
- Self-starter with experience at scale, focused on the value of technical services in delivering customer success.
- 2+ years of experience in integration technologies for customer success in Procurement/AP Automation
- Hands-on experience architecting large-scale integrations with ERP systems (SAP, PeopleSoft, ORACLE, Netsuite) and working with integration technologies like sFTP, RESTful APIs, and SOAP.
- Experience in Finance and Procurement functional areas (e.g., Procure to Pay, Accounts Payable, Expenses) and ERP integration domain knowledge.
- Strong communication skills in English and Spanish, with familiarity in AWS or other cloud hosting stacks and a Bachelor’s Degree in Computer Science (or equivalent).
Preferred But Not Required
- Proven hands on experience integrating with external supplier systems using standards like EDI, cXML etc
- Middleware Experience – IBM / TIBCO / SAP PI PO / ORACLE / Boomi
- Programming Language Experience – Ruby / Java / .NET
- Proficient with SQL and fundamental relational database concepts
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What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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