Technical Applications Scientist (Europe & UK)
Location: Oxford, UK (Hybrid)
Department: Technical Services
Working Pattern: 3 days onsite, 2 days remote (5 days onsite during initial training period)
Oxford Nanopore Technologies
Our goal is to bring the widest benefits to society by enabling the analysis of anything, by anyone, anywhere.
Oxford Nanopore Technologies has developed a new generation of nanopore-based sensing technology that delivers faster, information-rich, accessible, and affordable molecular analysis. Our technology is transforming the way researchers analyse DNA and RNA, with applications expanding into proteins and other biomolecules.
Used in more than 125 countries worldwide, our technology is helping scientists better understand human health and disease, including cancer, as well as advancing research across plants, animals, bacteria, viruses, and entire ecosystems.
As we continue to grow globally, we're looking for a passionate and customer-focused Technical Applications Scientist to join our Technical Services team, supporting customers across Europe and the UK.
The Role
This is an exciting opportunity to combine your scientific expertise with outstanding customer support. Working within a collaborative, cross-functional team, you'll provide technical guidance and application support to customers using Oxford Nanopore products and workflows.
You'll play a key role in helping researchers successfully implement our technologies, from experimental design and product installation through to data analysis and workflow optimisation. Your work will help strengthen customer relationships and support the success of groundbreaking scientific research around the world.
What You'll Be Doing
- Provide first-line applications support across the Nanopore sequencing workflow via email, phone, and live chat.
- Troubleshoot technical and application-related queries, identifying customer needs and delivering effective solutions.
- Support customers with experimental design, workflow implementation, validation, and data analysis.
- Collaborate with internal technical, commercial, and product teams to deliver an exceptional customer experience.
- Accurately document customer interactions and technical information within our CRM systems.
- Escalate complex technical issues where appropriate, ensuring timely resolution and customer satisfaction.
- Build strong relationships with scientists and researchers, acting as a trusted technical partner.
What We're Looking For
- BSc degree (or equivalent experience) in Molecular Biology, Genetics, Life Sciences, or a related scientific discipline.
- Good understanding of next-generation sequencing (NGS), genetics, molecular biology, cell biology, and related fields.
- Strong scientific curiosity and the ability to communicate technical concepts clearly and confidently.
- A proactive approach to problem-solving and troubleshooting.
- Excellent organisational skills and the ability to manage multiple priorities.
- Customer-focused with strong interpersonal and communication skills.
- Proficiency in an additional European language (C1 level or above) would be advantageous.
Why Join Oxford Nanopore?
At Oxford Nanopore, you'll have the opportunity to contribute to technology that is changing the future of scientific discovery and healthcare worldwide.
In return, we offer:
- Competitive salary
- Annual bonus scheme
- Generous pension contributions
- Private healthcare
- Hybrid working
- Career development opportunities within a rapidly growing global organisation
- Beautiful Oxford campus featuring landscaped grounds, lakes, and walking routes
If you're passionate about science, enjoy helping customers succeed, and want to make a genuine impact on humankind through innovative technology, we'd love to hear from you.
Inclusion & Diversity
Oxford Nanopore is committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from all qualified candidates and make employment decisions based on skills, experience, and potential, regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Apply today and help shape the future of molecular sensing and analysis.
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Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.
Skills Required
- BSc degree or equivalent experience in Molecular Biology, Genetics, Life Sciences, or a related scientific discipline
- Understanding of next-generation sequencing, genetics, molecular biology, cell biology, and related fields
- Ability to communicate technical scientific concepts clearly and confidently
- Proactive problem-solving and troubleshooting skills
- Strong organizational skills and ability to manage multiple priorities
- Customer-focused interpersonal and communication skills
- C1-level or higher proficiency in an additional European language
Oxford Nanopore Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Oxford Nanopore Technologies and has not been reviewed or approved by Oxford Nanopore Technologies.
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Fair & Transparent Compensation — Pay is considered good to above average across many roles, with employer-provided ranges visible for several U.S. commercial and applications positions and company materials emphasizing market‑competitive base pay. Commercial and some senior technical posts, particularly in the U.S., are positioned as competitive and often paired with strong variable components.
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Equity Value & Accessibility — All‑employee share plans in the UK and a U.S. employee stock purchase plan indicate broad access to equity as part of total reward. Company communications highlight attractive bonus and share plans that add meaningful upside beyond base pay.
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Healthcare Strength — U.S. roles indicate strong health insurance and core protections, while official materials and country overviews reference private medical coverage and wellbeing support. These elements position the health package as a notable strength alongside cash compensation.
Oxford Nanopore Technologies Insights
What We Do
Our goal is to enable the analysis of anything, anywhere, by anyone. We have developed the world’s first and only nanopore DNA and RNA sequencing platform. It’s a new generation of sequencing technology — the only one to offer: scalability to portable or ultra-high throughput formats, real-time data delivery, and the ability to elucidate rich biological data. We are aiming to disrupt the way that biological analyses are currently performed, and open up new applications that have a profound, positive impact on society. Our devices offer real-time analysis, for rapid insights, in fully scalable formats — from pocket to population scale — and the technology is being used in more than 100 countries worldwide. Founded in 2005 as a spin-out from the University of Oxford, the company now employs more than 600 people from multiple disciplines including nanopore science, molecular biology and applications, informatics, engineering, electronics, manufacturing and commercialisation. The management team, led by CEO Dr Gordon Sanghera, has a track record of delivering disruptive technologies to the market.
