The Role
What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.Technical Applications Scientist 2 - Madrid, SpainOffice working arrangement: Onsite
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
12-month fixed term contract (maternity cover)
As Technical Applications Scientist 2 here at Illumina in Madrid, Spain, you will be part of our dedicated team providing support to both internal and external customers on all relevant Illumina products. Your role will involve specializing in a workflow while often developing a second, allowing you to work independently with a high level of technical knowledge. You will be responsible for complying with local and global work instructions, maintaining ISO accreditation through good working practices, and collaborating with various internal teams to resolve escalated customer complaints.
Closing Date: 9th May 2025
Why You
You will have knowledge and expertise in molecular biology, with practical experience in sequencing or BeadArray and familiarity with Illumina NGS platforms and tools. Ideally, you are fluent in Spanish and English, with Italian being a significant advantage. You possess outstanding written and verbal communication skills, and have experience in call center or technical support positions. Your ability to develop and maintain networks with key internal teams, coupled with your self-motivation and proactive approach, will be essential in this role. You are willing to travel and have experience working in an ISO accredited institution.
Key Responsibilities Include:
- Provide phone and email support to customers, both for incoming questions and outbound communication.
- Research and provide resolution on routine and complex issues within specialist workflow and support a second workflow with assistance as needed.
- Document customer interactions in SFDC and respond to inquiries by phone and email.
- Develop, write, and edit technical documentation and training materials for internal and external customers, including webinars, bulletins, and KnowledgeBase articles.
- Participate in ongoing training to maintain proficiency with Illumina’s products.
- Develop and maintain networks with key internal teams (Field teams, Product Support, Customer Service) when necessary for resolution of escalated customer complaints.
- Take ownership of key accounts in the region as TAS representative if necessary.
- Comply with all health and safety directions plus all relevant written instructions and work instructions.
- Maintain ISO accreditation through good working practices.
What Can You Expect
Our team members are bright, energetic, and dedicated - they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program. We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day. At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless.
INDEUR
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
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The Company
What We Do
Illumina is an innovative technology and revolutionary assays aiming the analyze genetic variation and function.
