Technical Application Support Analyst

At Intellihub, we're not just about metering and data solutions – we're about our people. Our team of passionate individuals drives our mission to simplify the energy transition and make a real difference in the lives of millions of people across Australia and New Zealand.  But our success is not just measured by numbers. It's measured by the diverse and inclusive culture we foster within our team, where everyone is valued and given equal opportunities to thrive in a positive, safe and productive workplace.

Providing smart metering devices and services to over 50 energy retailers across ANZ, our reach is growing rapidly. But the true breadth of what we do goes beyond the meter, touching everything from solar to water, virtual power plants to electric vehicle charging.

At Intellihub, our IT Delivery and Software Engineering Group is where tech meets transformation. As a vital part of the CIO Group, we design, build, and support the cutting-edge business applications and platforms that keep Intellihub growing strong across Australia and New Zealand.

We’re looking for a Technical Application Support Analyst – Data Delivery to join our innovative team. In this role, you'll be the go-to expert for supporting, troubleshooting, and optimising the systems that power our metering data delivery. You'll work at the intersection of data, cloud tech, and automation, helping keep our data flowing smoothly and securely. In addition to this you'll be responsible for: 

• Provide technical support for applications, diagnosing and resolving issues promptly. 
• Write, optimise, and execute complex SQL queries to extract and manipulate data. 
• Develop and maintain Python scripts for automation, data processing, and system integration. 
• Utilise AWS services to support application infrastructure and data workflows. 
• Perform in-depth data analysis on complex data sets to identify trends, anomalies, and actionable insights. 
• Collaborate with cross-functional teams to troubleshoot database issues and optimise performance 
• Document technical processes, support tickets, and solutions for knowledge sharing. 
• Work actively to uplift cyber resilience across the organisation. 
• Promote a safe and healthy work environment and contribute to continual improvement in quality and performance at Intellihub by complying with all relevant policies and procedures. 

To be successful in this role, you’ll bring a solid technical foundation, a problem-solving mindset, and a passion for delivering high-quality solutions in a dynamic environment. We’re looking for someone who can work collaboratively across teams, communicate effectively with stakeholders, and confidently manage technical responsibilities from end to end. Ideally, you will also have the following:

• Proactive, positive, flexible and resilient
• Tertiary qualified with a degree in Information Technology or Engineering, or a related discipline
• Proven experience in writing SQL queries for relational databases
• Strong knowledge of database management (e.g. PostgreSQL, Oracle)
• Hands on experience with AWS services (e.g. EC2, S3, RDS, Lambda, Cloudwatch)
• Proficiency in Python for scripting, automation, and data analysis
• Good understanding of ITIL framework and ITSM principles and processes
• Strong focus on stakeholder engagement and customer service
• Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences
• Proven ability to manage multiple, competing priorities in a fast-paced Agile environment

We offer a dynamic and inclusive workplace that values collaboration and diversity. With a flexible hybrid working mode, we prioritise work-life balance while fostering personal and professional growth. Our innovative culture provides opportunities for career development, access to industry-leading tools, and a strong commitment to employee well-being, all supported by a competitive salary and benefits package. 

Sound exciting? Apply now and be part of a team that's shaping the future of energy. For further information, please contact Julie on [email protected].