We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers
Do Work That Matters
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
Your New Role and Responsibilities
The ServiceNow Consultant, reporting to the ServiceNow Product Owner, is a senior member of the ServiceNow Platform team, supporting platform capabilities to meet organisational and customer objectives under sustainment contracts.
This role leads improvement and remediation initiatives to maximise value from the ServiceNow investment, translating business and technical requirements into practical solutions for complex needs.
It provides technical governance, contributes to IT Service Management and Operations best practices, and supports the design of a platform operating model to improve go-live success and end-user adoption. The Consultant evaluates strategic and operational demands against the ServiceNow platform’s architecture, capabilities, and best practices.
Additionally, the role develops and maintains governance, standards, templates, and design patterns for teams delivering outcomes on the ServiceNow platform.
Responsibilities
Develop and maintain ServiceNow solutions including components, integrations, workflows, and persona-based designs; contribute to organisational change management, training, and user enablement.
Design and configure ServiceNow modules and integrations, aligning out-of-the-box capabilities with business outcomes, ensuring security compliance, cost optimisation, and high platform performance and reliability.
Champion platform best practices for development, deployment, release, and Evergreen maintenance; remediate customisations, support continuous updates, and enable low/no-code maturity across teams.
Lead and collaborate across teams, working with architects, developers, analysts, and stakeholders to consolidate requirements, support automation, improve integration, and ensure delivery of valuable, documented solutions.
Coordinate platform operations, including resource scheduling, reporting, workload management, process improvement, mentoring team members, and engaging with vendors to maintain a best-practice implementation.
About You
Ideal for an experienced ITSM Specialist with a background as a ServiceNow Solution Architect, Developer, Technical Business Analyst or System Administrator. The role combines business process analysis with deep technical capability, requiring strong communication, stakeholder engagement, and a customer-focused mindset.
Demonstrates creative problem-solving in complex, customised ServiceNow environments, with a preference for low-code, out-of-the-box solutions. Shows accountability for end-to-end design, ensuring stability, scalability, and sustainable outcomes.
Works effectively in agile, collaborative environments, embracing rapid prototyping, partnering with process owners, and proactively identifying priorities without waiting for direction. Strong judgement, ownership, and willingness to step in on critical issues are essential.
Holds or is willing to maintain ServiceNow certifications, such as Certified Technical Architect or System Administrator; bachelor’s degree in Computer Information Systems or equivalent, with ITIL certification highly regarded.
Brings hands-on ServiceNow expertise in administration, development, and architecture; skilled in ITSM operations, stakeholder workshops, cybersecurity, documentation, automation, and orchestration. Strong planning, mentoring, and communication skills round out this high-performance profile.
This role does require the successful applicant to be an Australian Citizen, hold a NV-1 level security clearance.
Diverse Team Members, Shared Values and a Common Purpose
Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
Next Steps
To apply for this role, follow the links or apply via our Careers page.
Recruitment process - virtual / face to face interview & background checks.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team [email protected] if you’d like to discuss any additional support during your application or throughout the recruitment process.
At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.”
If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in.
Original Posting:For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Top Skills
What We Do
We Are Leidos
For 50 years we have been tackling some of the biggest problems that face our nation and our world.
OUR MISSION
Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
Your most important work is ahead.
