GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization - we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance our business objectives.
We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world.
We are building global platforms, in LATAM, Europe, China, U.S. and Canada - and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business.
The Technical Application Specialist I, under general supervision, is responsible for providing analysis and second-tier support for the business areas assigned to them. The position involves, but is not limited to, the analysis, design and estimation of small to medium-scale projects, product support and coordination with team members on project development. This position involves moderate coordination with other departments, business partners and outside vendors in order to provide customer support.
- Gather customer requirements to provide innovative solutions and recommend system, product and process enhancements
- Provide applications first-tier customer support for systems issue resolution
- Implement business software and provide systems administration set-up and configuration
- Prepare documentation and specifications for system improvements, under the direction of more senior specialists or direct supervisor
- Communicate with management, business partners, software vendors and suppliers on business systems, project status and project planning
- Provide assistance in the creation of production, ad-hoc reporting and interface solutions to query needs of the business
- Monitor scheduled application interface and provide issue resolution and after-hours support
- Assist Quality Assurance and business partners during the testing phases of projects as needed
- Perform other duties as assigned
- Conform with all company policies and procedures
- Knowledgeable of best practices in information technology governance and regulatory landscape for financial institutions
- Working knowledge of information systems and operations systems for supported business groups
- Working knowledge of the Corporate Business Solution environment
- Strong in the use of Microsoft Office software including strong ability to analyze data using Excel for reporting and data mining purposes
- Strong people skills including the ability to interact with employees at all levels
- Ability to meet expected delivery dates and the tasks necessary to achieve objectives
- Computer skills and conversance in information technology issues
- Deadline oriented
- Strong written and oral communication skills
- High School Diploma or equivalent required
- Bachelor's Degree in related field or equivalent work experience preferred
- 0-2 years of support experience in an IT environment or respective business area preferred
Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Competitive pay and bonus eligibility
Flexible hybrid work environment, 2-days a week in office
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What We Do
GM Financial is the captive finance company and the wholly owned subsidiary of General Motors and is headquartered in Fort Worth, Texas. The company is a global provider of auto finance solutions, with operations in North America, Latin America and China. Through our long-standing relationships with auto dealers, we offer attractive retail loan and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
GM Financial employs more than 9,000 hard-working team members, and we're always looking for new people with diverse talents. GM Financial is a workplace where dedicated people have the opportunity to work together and celebrate our successes. Our culture is based on respect, integrity, innovation and personal development.
GM Financial is committed to strengthening the communities where we live and work. Each year, we select several philanthropic organizations to support through our Signature Events program. The company and its team members actively support these organizations through many company-wide initiatives; in addition we support numerous other nonprofit organizations through sponsorships and monetary donations.
