Customer & Technical Support
Maintain regular contact with customers and conduct onsite visits.
Provide technical troubleshooting for customers’ manufacturing processes while they use the company’s products.
Introduce new products and update customers with relevant technical information on existing offerings.
Consult customers on product applications, usage methods, and technical requirements.
Formulation & Product Development
Customize and adjust supplier standard formulations to meet customer performance and cost requirements; propose competitive blending solutions.
Conduct technical research on market-related products and competitor offerings.
Evaluate supplier samples and ensure suitability for the Vietnamese market; support customers in lab blending activities.
Training & Certification Support
Coordinate with suppliers to organize technical trainings, seminars, and workshops for lubricant manufacturers and end-users.
Support customers with API and OEM approval processes; explain international lubricant and fuel standards clearly.
Documentation & Market Analysis
Prepare and manage technical documents related to product applications and customer requirements.
Develop market mapping reports for new products or new suppliers as required.
Laboratory Operations
Manage laboratory activities, including sample storage, testing, monitoring, and evaluation of blended lubricant products.
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
Skills Required
- Experience in customer support or technical support in manufacturing processes
- Knowledge of lubricant and fuel standards
- Ability to conduct market research and analysis
What We Do
We are the global market leader in full-line range of chemical & ingredient products and value-added services. Our more than 17,500 employees provide tailor-made application, marketing and supply chain solutions. Our full-line portfolio comprises specialty and industrial chemicals and ingredients of a world-class supplier base. Building on our long-standing experience, unmatched global reach and local excellence, we work closely alongside our partners to make their business more successful. We operate a unique global network with about 600 locations in 72 countries.
