Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes. IT Services can include a wide range of activities such as: software development, data management, Cloud services, IT security, network security, technical support, establishing and overseeing access rights, procuring and maintaining equipment or software, managing the infrastructure, and defining security procedures, The overall goal of IT Services is to provide technology solutions that increase efficiency, reduce costs, and give our company a competitive advantage over our competitors.
Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site a minimum of two days a week if local to Cincinnati, with the potential to work three days remotely. Core in‑office days are Tuesday, Wednesday, and Thursday but will be determined by business needs.
Great American Insurance Group is seeking a Technical Analyst Supervisor to join our Digital Relationship Management team. This role supports API consumers by working closely with business units, API product teams, and external stakeholders to define integration needs, validate capabilities, and align solutions to business objectives—leveraging automation and AI-assisted analysis to improve speed, quality, and clarity of delivery. It also helps manage the Rules Management Framework (RMF)—our centralized approach to business rule management— by driving adoption of shared rules, tracking usage, and supporting implementation. In addition, the role provides people leadership through coaching, expectation setting, and the ongoing development of direct reports.
Essential Job Functions and Responsibilities:API Integration Leadership
Lead API consumer onboarding and ongoing integration support, aligning API capabilities to business needs and objectives.
Plan and manage end‑to‑end integrations, including scope definition, project planning, testing, stakeholder communication, and production support.
Maintain deep knowledge of business processes, partner systems, and API inventories while contributing to API design standards and consumable documentation.
Use AI‑assisted analysis to identify integration risks, improvement opportunities, growth, and to enhance documentation quality.
Rules Management Framework (RMF) Support
Support and promote the Rules Management Framework (RMF) to centralize, reuse, and govern business rules across teams and systems.
Partner with business and technology stakeholders to identify, implement, and maintain shared rules aligned to business outcomes, including testing and documentation.
Leverage AI to track rule ownership, foster adoption, and expand toolsets.
People Leadership
Lead and support direct reports to ensure high‑quality delivery, professional growth, and a strong development culture.
Coach, mentor, and guide team members on priorities, problem‑solving, and stakeholder communication while promoting knowledge sharing and collaboration.
Own hiring, onboarding, goal setting, and performance management in alignment with departmental practices.
Education: Bachelor’s Degree in Information Technology, Business, or related discipline, or equivalent experience.
Experience: 5 to 7 years of related experience
Required Skills
Working knowledge of APIs and web services (e.g., REST, authentication) and structured data formats (JSON, XML).
Experience using AI‑powered tools to improve documentation, analysis, testing, or delivery, with a focus on validating accuracy and appropriate use.
Strong communication, presentation, and organizational skills, with the ability to build effective relationships with business stakeholders.
Preferred Experience
People leadership experience, including hiring, onboarding, coaching, and performance management.
Experience with rules engines, decisioning tools, business rules management, or governance frameworks.
Background in Property & Casualty Insurance, Salesforce or other CRM platforms, and project management methods and tools.
Business Unit:
Property & Casualty IT ServicesBenefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
*Excludes seasonal employees and interns.
What We Do
Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged primarily in property and casualty insurance, focusing on specialty commercial products for businesses. We have more than 30 specialty property and casualty insurance businesses, and in 2021, approximately 50% of our gross written premium in our property and casualty operations was generated by business units with a Top 10 market ranking. Great American Insurance Company has received an "A" (Excellent) or higher rating from the AM Best Company for more than 110 years (most recent rating evaluation of "A+" (Superior) affirmed December 3, 2021). The members of Great American Insurance Group are subsidiaries of American Financial Group, Inc. (AFG), also based in Cincinnati, Ohio.
