JOB DESCRIPTION
This role is hybrid (3-days) based at our Atlanta, GA office.
Our UL Payment Center of Excellence works with our customers to test, validate/verify, certify, and advise on their functionality and security of their EMV payment products, systems, and ecosystems. To help achieve this, we are looking for a Technical Analyst to join our team in Atlanta, Georgia.
We are looking for someone who can help understand and build scalable customer support for our payment services by bringing expertise, testing skills and customer focus. Our ideal candidate is passionate about payments as an industry and its underlying technology and has a record of accomplishments bringing course-changing solutions to cross-functional teams.
This will make your days count

• Ensure quality and integrity of customer products, deliverables, input documents and test results.
• Develop, test, and validate customers payment solutions in response to innovation and changes in regulation, processes, and product.
• Identify and advocate for improvements in existing solutions and strategy.
• Drive key performance metrics such as quality, volume mitigation, and operational efficiency.
• Partner with peer experts, product, and operations experts to solve problems at scale.
• Provide technical solutions in response to operational escalations, delivering the highest level of satisfaction.
• Clearly communicate the status of your work to stakeholders internal and external.

QUALIFICATIONS

• A Bachelor's degree in Business, Science, Engineering, Economics, or equivalent practical experience in a relevant field, proving your analytical skills and aptitude for technology
• 1-2 years experience in testing protocol-based systems, preferably in payments industry and a desire to build on that.
• In-depth knowledge of EMV, contactless, and mobile payment technologies
• Experience with payment technology certification processes
• You possess good spoken and written English language skills.
• You have an innate sense of responsibility; accuracy and you are attentive to detail.
• You can work independently to a deadline, and you can run your work efficiently.
• You are a good communicator and can convey messages and influence both technical and business audiences.

What you will learn & achieve

• Perform test activities - use and configure UL BTT and ICC TOOL, test samples and templates in the appropriate way, execute tests and analyze test results.
• Analyze and solve problems - analyze findings and validate test results, pinpoint issues, and communicate issues with client's developers and product owners.
• Communicate with clients about their products - clearly report, both verbally as written, observations, verdicts, and next actions.
• Quality and integrity - ensure high quality of client products, deliverables, input documents and test results.
• Innovate - have an open and creative mind, improve internal processes, and be involved in new types of projects. Develop knowledge about the latest released products and be on-top-of-the-market regarding latest initiatives.
• Work on personal development - be active in coaching sessions held by your lead, participate in UL training programs and attend related training sessions to build-up knowledge in transaction technology, maintain knowledge of standards, specifications and rules of the international payment schemes and transit/mobility, including new technologies and innovations.
• Ambassadorship - be UL's ambassador, demonstrating to our customers our culture and knowledge and identifying new opportunities

• Mission: For UL, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 129 years and is deeply engrained in everything we do.
• People: Ask any UL employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
• Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

#LI-SG1
#LI-Hybrid