Key Responsibilities
- Maintain operational resilience, regulatory compliance, and business continuity for the AU & NZ Services Cluster Technology team, optimizing technical resources and operational models to support the franchise effectively.
- Provide critical technology support for the local Services business, ensuring seamless, high-availability operations across Payments, Liquidity, Trade, Investor Service, and Issuer Service by partnership with global technology teams.
- Embed directly within AU & NZ product and operations teams to provide direct technical support for core business functions
- Utilize specialized in-country technology expertise to manage, navigate, and align Citi platforms with industry-specific technology changes within the complex, evolving market infrastructure and local
- Apply local domain expertise to efficiently identify, address, and remediate region-specific risks, bottlenecks, and system dependencies in critical functions such as incident resolution, service delivery, and change management.
- Ensure high service availability, operational resilience, and meet specific requirements of local clients and stakeholders.
- Manage third-party technology vendors and outsourcing relationships to ensure strict compliance with company policies, local, and established service level agreements
- Govern the scheme change management pipeline ensuring all application and infrastructure changes impacting payment rails are thoroughly reviewed, risk-assessed, and submitted for formal scheme approval.
- Manage technical relationships and operational service oversight for clearing partner banks ensuring optimal connectivity and SLA compliance.
Required Experience
- 2 - 5 years' experience within technology, payments, or infrastructure functions in banking or financial services.
- Understanding of Australian and New Zealand payments schemes and clearing arrangements.
- Strong understanding of payment processing, treasury services, receivables, payables, and trade finance platforms.
- Experience supporting business-critical applications in a highly regulated environment.
- Demonstrated experience in regulatory, industry, or scheme-driven technology initiatives.
- Proven track record managing production incidents, operational risk, and service resilience.
- Knowledge of technology governance, change management, risk frameworks, and operational resilience.
- Exceptional stakeholder management and communication skills across business, technology, operations, and executive audiences.
- Strong analytical, problem-solving, and decision-making capabilities.
- Demonstrated ability to manage multiple priorities and deliver results in complex, fast-paced environments
Skills
- Banking Products: Payments, Liquidity Management, Trade, Investor /Issuer Services
- Delivery Methodologies & Tools: Agile, JIRA, and SaaS platforms
- XML/JSON: ISO 20022 message definitions (pacs, pain, camt), SWIFT MT/MX mapping, and JSON/REST APIs.
- Production Support: L1/L2 incident resolution and log triage
- Regulatory Reporting: APRA (CPS 230/234), AUSTRAC (IFTI/TTR), and RBA/RBNZ requirements.
- Business Continuity and Disaster Recovery
#LI-Hybrid
#LI-RW2
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Job Family Group: Technology------------------------------------------------------
Job Family:Applications Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 5+ years of experience in technology, payments, or infrastructure functions within banking or financial services
- Understanding of Australian and New Zealand payment schemes and clearing arrangements
- Strong understanding of payment processing, treasury services, receivables, payables, and trade finance platforms
- Experience supporting business-critical applications in a highly regulated environment
- Experience with regulatory, industry, or scheme-driven technology initiatives
- Experience managing production incidents, operational risk, and service resilience
- Knowledge of technology governance, change management, risk frameworks, and operational resilience
- Exceptional stakeholder management and communication skills across business, technology, operations, and executive audiences
- Strong analytical, problem-solving, and decision-making capabilities
- Ability to manage multiple priorities and deliver results in complex, fast-paced environments
- Knowledge of payments, liquidity management, trade, investor services, and issuer services
- Experience with Agile, JIRA, and SaaS platforms
- Knowledge of ISO 20022 pacs, pain, and camt message definitions; SWIFT MT/MX mapping; and JSON/REST APIs
- Production support experience, including L1/L2 incident resolution and log triage
- Knowledge of APRA CPS 230/234, AUSTRAC IFTI/TTR, and RBA/RBNZ requirements
- Knowledge of business continuity and disaster recovery
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
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