Technical Analyst II

Hey, we're all looking for someone to help us be our best. At Cox Automotive, we're on a search for a Technical Analyst II who will help our team stay on track with flexible, agile roadmaps that evolve as our plans do.
At Cox Automotive, our engineers and technologists are literally changing the way people buy, sell, and use cars. With operations across five continents and brands like Autotrader and Kelly Blue Book in our family, we have the reach to make this transformation happen in new and exciting ways. From browsing to test driving, purchasing to servicing, we're taking charge of creating the future of automotive. We've got some of the most robust data in the industry, so our big data insights can lead to some amazing software creations.
And now, we're building a future that is autonomous, connected, electric and shared. And you, my friend, could make this a reality. All while working in an environment that puts collaboration and culture at the forefront of everything we do. So, if you're looking for the right place to deploy your considerable skills, then read on...we've got a lot more to share!
What You'll Do
Key Responsibilities

• Provide IT expertise
• Ensure all technologies are running correctly
• Run remote/mobile sales
• Attend auction leadership meetings and provide advice and guidance
• Design/Oversee/Implement Innovative Technology Solutions
• Provide assistance to Field Engineering team
• Produce reports for Field Management
• Excellent Customer Service

Essential Knowledge, Experience & Qualifications

• Working experience in Series/AS400 support
• Working experience in wireless (Mobile, WiFi, WAP)
• Working experience in network
• Working experience in audio/visual
• Working experience in Project Management
• Experience communicating with stakeholders

What's In It For You?

• We want our people to succeed, plain and simple. We are all about professional development, continuing education and helping your career grow in a collaborative, inclusive culture where the next big idea can come from anyone...including you!
• We believe that dull work is the worst. At Cox, you will work with fascinating, cutting-edge tech platforms in industries that are ripe for invention, innovation, and investment.
• We all have lives and responsibilities outside of work. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.
• We show our appreciation for our talent with a competitive salary package and top-notch bonus & incentive plans.
• How does a great healthcare benefits package from day one sound? Multiple options are available for individuals and families. One employee-only plan could be FREE, if you participate in our health screening program.
• 10 days of free child or senior care through your complimentary Care.com membership.
• We offer generous 401(k) retirement plans with a company match of up to 8%.
• Free internet, premium cable, and smart home automation in applicable markets (up to $374 value per month).
• Employee discounts on hundreds of items, from cars to computers to continuing education.
• If you are thinking about expanding your family, our inclusive parental leave policies are available to you, plus comprehensive fertility coverage and adoption assistance.
• Want to volunteer in your community? We encourage that, and even offer paid hours for you to do so.
• We all love our pets-whether they walk, crawl, fly, swim, or slither-and we are happy to supply insurance for them as well.

Who You Are
Minimum Qualifications

• BS/BA degree in related discipline OR equivalent work experience
• 3 years of working experience
• Working experience supporting end-user computing devices
• Working experience working with incident, problem, and change management,
• Working experience in an ITIL-based environment
• Working experience as a participant in a change management process
• Working experience of Microsoft Office products
• Technical certification.
• Willingness to travel up to 25%.
• Ability to walk, stand, squat, kneel and climb to perform essential job duties required to troubleshoot, repair, and maintain technology equipment
• Excellent customer service skills required. The ability to meet SLAs and update customer with progress.

Preferred

• Additional Tech Certification: A+, Network+, MCP, MCDST
• Apple Certified Support Professional (ACSP)
• Network certificates

Apply now to join the Cox family of businesses!
USD 64,200.00 - 96,400.00 per year
Compensation:
Compensation includes a base salary of $64,200.00 - $96,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.