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Empower Your Enterprise with Jeen.ai: Build Advanced AI Agents and Automations
The Role
Lead product strategy and roadmap for enterprise conversational AI products (voice/chat/agent assist). Own discovery-to-production lifecycle, define KPIs, translate customer needs into technical specs, work with engineering on prompts, RAG, agent orchestration, analyze product usage with analytics tools, and collaborate cross-functionally to prioritize features and improve UX.
Summary Generated by Built In
Description
Responsibilities
Join Jeen Talk and lead the product strategy for our Enterprise Conversational AI platform. You'll own products across AI Voice Agents, Chat Agents, Live Agent Assist, Conversation Intelligence, and Real-Time Translation.
You'll work closely with enterprise customers and engineering teams to define, build, and scale AI products that improve customer experience across voice, chat, and digital channels.
Responsibilities
- Own the product lifecycle from discovery to production.
- Define product vision, roadmap, and priorities.
- Gather customer requirements and translate them into technical specifications.
- Work closely with engineering teams on AI workflows, prompt design, RAG, and agent orchestration.
- Define product KPIs, success metrics, and analytics.
- Analyze user behavior, product adoption, and customer journeys using analytics tools.
- Drive UX improvements across Voice AI and Conversational AI products.
- Prioritize features based on customer value, business impact, and engineering effort.
- Collaborate with Sales, Customer Success, Marketing, and R&D throughout the product lifecycle.
- 3+ years of Product Management experience.
- Experience managing B2B or B2B2C SaaS products.
- Experience owning products end-to-end from discovery through production.
- Strong understanding of Contact Centers, Customer Service operations, and Customer Experience (CX).
- Experience with product analytics tools such as Mixpanel, Amplitude, PostHog, GA4, or similar.
- Strong understanding of user experience (UX) and Conversational UX.
- Knowledge of LLMs, Prompt Engineering, RAG, and AI products.
- Ability to understand Python, SQL, REST APIs, and JSON.
- Strong communication and stakeholder management skills.
- Excellent English communication skills.
Preferred Qualifications
- Experience building Voice AI or Conversational AI products.
- Experience with Contact Center platforms.
- Experience with Conversation Analytics and Quality Management.
- Experience with LangChain, LlamaIndex, or Semantic Kernel.
- Experience with Vector Databases and semantic search.
- Experience with UX/UI design principles
- Experience working with enterprise customers.
- Experience with AI evaluation, observability, and monitoring frameworks.
Skills Required
- 3+ years of Product Management experience.
- Experience managing B2B or B2B2C SaaS products.
- Experience owning products end-to-end from discovery through production.
- Strong understanding of Contact Centers, Customer Service operations, and Customer Experience (CX).
- Experience with product analytics tools such as Mixpanel, Amplitude, PostHog, GA4, or similar.
- Strong understanding of user experience (UX) and Conversational UX.
- Knowledge of LLMs, Prompt Engineering, RAG, and AI products.
- Ability to understand Python, SQL, REST APIs, and JSON.
- Strong communication and stakeholder management skills.
- Excellent English communication skills.
- Experience building Voice AI or Conversational AI products.
- Experience with Contact Center platforms.
- Experience with Conversation Analytics and Quality Management.
- Experience with LangChain, LlamaIndex, or Semantic Kernel.
- Experience with Vector Databases and semantic search.
- Experience working with enterprise customers.
- Experience with AI evaluation, observability, and monitoring frameworks.
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The Company
What We Do
Jeen.AI empowers organizations to easily build and deploy advanced AI bots. Our no-code platform makes it simple for teams to create conversational AI, sentiment analysis, intent recognition and more to automate workflows and enhance customer experiences. Let Jeen.AI accelerate your AI.
