Technical After Sales Support - APAC

About The Role

This is an exciting opportunity to join Toro as their Technical After Sales Support – APAC Region. To be successful in this role, you must have a strong background in mechanical, electrical, hydraulic and engine technology together with strong written and verbal communication skills to engage with both internal and external customers and be able to emphasize the expanding market awareness of Toro’s complete turf maintenance solutions, product/service training, and managing field intelligence regarding product development and quality.  You will possess strong problem solving and analytical skills to be able to identify market trends, opportunities and areas for improvement together with the ability to effectively collaborate with various business units across Toro’s global business to be able to provide technical after sales service solutions for Toro products, services, and applications.

Responsibilities include

• Develop and implement strategies to promote and grow Toro products and programs across the region.

• Maintain strong relationships with golf courses, distributors, and internal stakeholders.

• Oversee the delivery of customized solutions, advanced training, and certification programs.

• Facilitate the introduction and adoption of new Toro technologies and innovation, including beta testing and feedback collection.

• Coordinate with internal teams and distributors to ensure timely delivery of equipment, parts, and services.

• Serve as the primary point of contact, addressing customer needs.

• Conduct regular review meetings to ensure customer satisfaction and identify areas for improvement.

• Collaborate with Toro sales teams and distributors to identify potential sales and training improvements.

• Work with the Product Support & Training Manager - APAC to develop and update training materials for programs and coordinate and oversee the delivery of Toro-led training sessions both on-site and remotely.

• Coordinate enhanced tournament support where approved, including equipment provision and on-site technical expertise.

• Work with distributors and Toro teams to ensure seamless execution of event support services.

• Actively drive and facilitate the resolution of product quality complaints to negate negative market perceptions and minimize sales disruption.

• Strengthen cooperation with TAC and Commercial Warranty US teams to streamline decision-making on open TAC cases and policy exception requests.

• Coordinate and support resolving non-Toro engine warranty claims directly with OEM manufacturers as required.

• Monitor distributor compliance with Toro warranty guidelines and work with the Business Intelligence Analyst – APAC to address identified anomalies.

• Assist in evaluating the quality of distributor customer service, the capability of service personnel and the service level provided to end-users.

Skills and Experience Required

• Strong background in mechanical, electrical, hydraulic, and engine technology a must

• Strong interpersonal and communication skills for effective business relationships

• Strong analytical skills

• Ability to balance multiple tasks, meet deadlines and ensure timely resolution of complaints

• A proactive and empathetic approach to understanding and solving customer concerns.

• Ability to work across departments within Toro’s global business

• Advanced proficiency in Microsoft Office Suite

• Superior information management expertise

• Advanced written and verbal communication abilities.

• Strong organizational skills with an initiative-taking approach.

• Professional demeanor with a knack for interacting with diverse groups.

• Resilient and adaptable in handling high pressure situations whilst remaining composed.

• Competence in managing projects and setting operational goals.

• Recognition of individual development opportunities and contributions to personal effectiveness.

• This position requires some international travel, candidates must be eligible to travel abroad.

Desirable

• The ability to speak Chinese, Japanese, Korean, Thai or Malay to communicate with our diverse client base is desirable.

Working at Toro

Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You’ll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.

To Apply

Should you wish to join a market-leading Company with strong ‘People Values’ and believe you have the necessary skills to succeed, please apply to the Human Resources department via our careers page toro.com.au/jobs-at-toro.

Internal Toro employee applicants, please apply directly to Human Resources using your profile on Workday.

Only shortlisted candidates will be contacted.