Technical Account Specialist

OUR STORY 
At FUJIFILM Business Innovation Australia, we help organisations make practical progress through technology. For more than 65 years, we’ve supported Australian businesses to manage information, work more securely, and grow confidently. Today, we continue to evolve, helping customers build the foundations for safe, responsible and effective digital transformation. When you join our team, you’ll grow your career while contributing to meaningful outcomes for our customers and business.

THE OPPORTUNITY
We have an exciting permanent full-time opportunity for a Technical Account Specialist to join our Service Operations division based in Brisbane, QLD.
The purpose of this role is to provide advanced account specific technical solutions support and management for premium accounts and customised implementations through all engagement phases from initial engagement through to implementation, support, continuous improvement, and ongoing technical management.
     
Key Responsibilities: 
• Own and manage assigned customer solutions, acting as the primary technical escalation point to ensure service performance, incident resolution, customer satisfaction, and achievement of SLA commitments.
• Provide advanced technical support and operational excellence through troubleshooting, root cause analysis, major incident management, risk mitigation, proactive monitoring, maintenance, and service improvement initiatives.
• Plan and deliver solution lifecycle activities, including upgrades, migrations, implementations, testing, and operational handovers, ensuring adherence to best practices and documented standards.
• Build strong customer and stakeholder relationships by providing regular service reviews, performance reporting, trusted technical advice, and coordinating effectively with internal teams, vendors, and customer representatives.
• Drive continuous improvement and knowledge sharing by developing technical documentation, support procedures and knowledge articles, mentoring team members, enhancing support capabilities, and providing after-hours support for critical incidents when required.

Skills & Qualifications
• Extensive experience in a senior Technical Support, Pre-Sales, Professional Services, or Account Management role within the IT industry. 
• Advanced expertise in Windows Server environments, including High Availability, Disaster Recovery, and enterprise infrastructure management. 
• Strong knowledge of database connectivity, data analysis, performance tuning, and troubleshooting complex technical environments. 
• Proven experience designing, implementing, and supporting office printing, document management, and business process automation solutions. 
• Exceptional troubleshooting, problem-solving, and technical diagnostic skills, with the ability to resolve complex customer issues. 
• Demonstrated experience managing and collaborating with internal stakeholders, customers, and third-party IT partners to deliver successful outcomes.

BENEFITS: 
• In-house training and development, supported by a generous Educational Assistance policy 
• Diverse career development opportunities across the business 
• Discounted access to a large network of gyms, pools and leisure centres through Fitness Passport 
• Employee discounts, rewards and recognition through our Gold Pass platform 
• Income protection and life insurance 
• Salary packaging and novated leasing options 
• Employee Resource Groups, including Community Champions, Pride, First Nations, Sustainability and Elevate (Women in Leadership network)

OUR COMMITMENT

At FUJIFILM BI Australia, our commitment is to create a workplace where people feel respected, supported and able to contribute. Through Fujifilm’s global Diverse Stories approach, we recognise that every person brings experiences, perspectives and aspirations that strengthen how we work together, support our customers and contribute to innovation.

We value diversity, equity and inclusion, and are committed to fair, respectful and inclusive workplace practices. By listening to different stories and learning from one another, we help bring the Fujifilm Group Purpose, “Giving Our World More Smiles”, to life. We welcome applications from people of all backgrounds, experiences and perspectives.

If this sounds like the role for you please click the below “Apply Now” button and kickstart your application.

For further info you can also contact our Talent Acquisition team at [email protected]