Senior Associate - Monitoring and Testing Quality Assurance

Job Summary

As a Senior Associate – Monitoring & Testing Quality Assurance, you will be responsible for independently evaluating the quality, completeness, accuracy, and effectiveness of Monitoring & Testing activities conducted under the firm's Testing Program. The role performs quality assurance reviews across Control Testing, Substantive Testing, and Continuous Testing while ensuring adherence to firm standards, procedures, and regulatory requirements. 

Additionally, the role will provide leadership and people management support, including coaching, performance development, capacity planning, and employee engagement for a team of QA professionals. M&T QA team covers all Lines of Business within JP Morgan (e.g., Corporate and Investment Bank, Asset Wealth Management, Commercial Bank and Consumer Community Banking) including corporate function. 

Job Responsibilities:

• Oversight of QA activities across Control Testing, Substantive Testing, and Continuous Testing programs. Review and challenge QA outcomes to ensure consistency, accuracy, and adherence to Testing Standards.

• Guide teams in evaluating testing methodologies, documentation standards, sampling approaches, and evidence requirements. Drive calibration, standardization, and quality improvement initiatives across global QA teams.

• Escalate emerging quality concerns, systemic issues, and control weaknesses to senior management. Partner with Testing CoEs, Testing Teams, Risk, Compliance, and other stakeholders to strengthen testing quality and governance.

• Support the enhancement of QA frameworks, methodologies, standards, and procedures.

• Provide oversight and direction to QA team members, ensuring effective execution of review activities and achievement of quality objectives.

• Support workforce planning, resource allocation, workload prioritization, and delivery management across the team.

• Analyze QA results and trends to identify emerging risks, systemic issues, and opportunities for improvement. Prepare and review management reporting, dashboards, quality metrics, and executive presentations.

• Present key observations, trends, and recommendations to senior leadership and governance forums. Support internal audits, regulatory examinations, and independent reviews of the QA program.

• Leverage analytics and data-driven approaches to improve QA effectiveness and reporting.

• Identify opportunities to utilize tools such as Alteryx, Python, Tableau, AI/ML solutions, and visualization platforms to enhance quality oversight.

Required qualification, capabilities and skills:

• Bachelor's or Master's degree in Finance, Accounting, Risk Management, Analytics, Business Administration, or related field.

• 12+ years of experience within Financial Services, Compliance, Risk Management, Audit, Controls, Testing, Quality Assurance, or Operational Risk.

• Demonstrated experience leading QA, Testing, Audit, Compliance, or Risk Management teams and managing delivery across multiple priorities.

• Experience interacting with senior stakeholders and governance forums within a highly regulated environment.

• Strong understanding of Testing Standards, Control Testing, Internal Controls, and Risk Management frameworks.

• Advanced proficiency in Excel, Power BI, Tableau, Alteryx, Python, or similar analytical tools.

• Strong report writing and executive communication capabilities.

• Experience working with large datasets, automation tools, and emerging AI capabilities.