Fortinet

Technical Account Manager

Reposted One Month Ago

Be an Early Applicant

2 Locations

In-Office

Senior level

Security • Software • Cybersecurity

The Role

Act as primary technical advisor for key enterprise customers, proactively troubleshoot and resolve incidents across Fortinet products, reproduce customer environments in lab, recommend solutions and best practices, manage communications and service reports, and liaise with R&D on product issues.

Summary Generated by Built In

Office based 4 days per week in Sophia Antipolis OR Paris (La Defense) France

Would you like to join the leading global provider of network security solutions to help strategic
accounts optimizing their customer experience? At Fortinet we are looking for a Technical
Account Manager to build a long term trusted relationship by operating as primary technical
advisor for key enterprise customers.

As Technical Account Manager you will develop a deep understanding about the customer
business/technical needs that will be used to provide technical support solutions tailored to their
needs and challenges. Your proactive guidance will help keeping the customers mission critical
environments healthy by identifying potential issues before they become problems and improving
the overall customer experience via best practices and technical recommendations that will
optimize their return of investment.

If you are keen in helping customers achieving their strategic objectives while working on cutting
edge security products then come and join our team.

Key Responsibilities:
• Develop a deep understanding about the customer business/technical needs to provide
technical information, guidance and support
• Become a trusted advisor by proactively guide your customers with technical
recommendations and best practices
• Run advanced troubleshooting on the full range of Fortinet products, reproduce customer
environments on lab equipment, recommend potential new solutions
• Take initiatives and ownership of customer incidents to drive for timely resolutions
• Manage customer communications and expectations until the closure of each case
• Participate in customer conference calls or face to face customer meetings
• Produce service reports to summarize service activity and performance for key
stakeholders
• Report Software/Hardware related issues to R&D department and assure follow-up
Skills and Attributes Requirements:
• Good understanding of data networking protocols, specifically TCP/IP, routing and
switching
• Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS,
DDos, VPN, Web application Firewall)
• Strong troubleshooting and problem solving skills
• Face to face and remote customer management experience
• Previous experience in a technical support position with telco or large enterprise space.
• Strong interpersonal and communication skills
• Previous experience on Fortinet products is an advantage

Educational and Experience Requirements:
• Minimum of 6 years of experience in a technical support/post-sales role
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an
equivalent experience
• Fortinet certification NSE4, NSE5, NSE7, NSE8 a distinct advantage-equivalent in FCP

Must have the right to work in France

Must be a business level French + English speaker

#LI-NC1

Skills Required

Minimum of 6 years experience in a technical support/post-sales role
Bachelor's degree in Computer Science, Software Engineering or related field, or equivalent experience
Right to work in France
Business level French and English
Good understanding of data networking protocols, specifically TCP/IP, routing and switching
Hands-on experience with security products and technologies (Firewalls, IDS/IPS, DDoS, VPN, Web Application Firewall)
Strong troubleshooting and problem solving skills
Face-to-face and remote customer management experience
Previous experience in a technical support position with telco or large enterprise environments
Previous experience on Fortinet products
Fortinet certification (NSE4, NSE5, NSE7, NSE8) or equivalent FCP
Office-based presence 4 days per week in Sophia Antipolis or Paris (La Defense), France

Fortinet Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fortinet and has not been reviewed or approved by Fortinet.

Healthcare Strength — Healthcare offerings appear comprehensive, including medical, dental, vision, counseling, wellness programs, and HSA/FSA options. Some materials also highlight affordability and multiple plan choices.
Leave & Time Off Breadth — Time off is described as strong, with PTO and reports of flexible or even unlimited PTO depending on team or manager. These options contribute to a perception of good flexibility.
Parental & Family Support — Support includes maternity and paternity leave alongside childcare/parenting resources and adoption/surrogacy assistance. This indicates robust family-oriented benefits.