Cooper Solutions | Part of PIB Group
The Role: Technical Account Manager - Automotive Software
Cooper Solutions has been delivering software and digital solutions to the retail automotive industry since 2001 and believe that our people are at the heart of everything we do and strive to create a supportive environment where colleagues can enjoy work, keep learning and make a real difference for our customers.
We're looking for a Technical Account Manager to support our automotive clients through high-quality product support, training, and implementation — with a clear pathway to growing client ownership over time. If you have a background in product support or account management and a passion for client success, you'll fit right in with our established, well-regarded team.
What you’ll be doing:
Build strong client relationships – serve as the key contact for allocated accounts, supporting strategy, conducting reviews, and delivering occasional on-site training to drive adoption and growth.
Provide day-to-day product support across key systems, handling configuration changes, new business setup, onboarding, and query management with speed and care.
Deliver product training and rollout – drawing on client feedback and data to maximise user adoption, shape recommendations, and contribute to ongoing product development.
What we’re looking for:
Experience in product support, customer success, or account management (ideally in software or SaaS), with confidence communicating technical concepts to non-technical audiences.
Strong organisation, problem-solving and data skills, with the ability to manage multiple client priorities and surface meaningful insights.
Familiarity with Keyloop, Pinnacle, or other DMS/automotive retail software, or exposure to BI reporting tools is desirable but not essential!
You may be required to occasionally travel to client sites across the UK for training, rollouts and key meetings, therefore a full, clean UK driving licence and flexible approach to travel is essential.
What You Will Get:
A competitive salary and highly attractive bonus & benefits package.
Hybrid working pattern – typically 1/2 days per week working in our Barford office
Exposure to leading automotive dealer groups and industry‑leading products.
Ongoing training and development on our products and account management skills.
Why PIB Group?
PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.
We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.
We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to [email protected]
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Skills Required
- Experience in product support, customer success, or account management
- Confidence communicating technical concepts to non-technical audiences
- Strong organisation and problem-solving skills
- Full, clean UK driving licence
What We Do
Since our formation in 2015, PIB Group has been on a mission to create a leading position in the provision of specialist insurance solutions across the UK market and beyond. It’s been an exciting journey as we’ve remained focused and committed to delivering everything that we set out to achieve. We’ve been growing rapidly through acquisition, and by employing outstanding individuals with a wealth of knowledge and experience across the insurance market. By bringing together companies and individuals recognised as leaders across a range of specialist markets, PIB can draw on their vast expertise and insights which in turn enables customers to enjoy the highest levels of service. That journey has led to PIB Group today being a highly diversified insurance distribution consolidator focusing on specialist commercial lines and non-standard personal lines products with deep expertise across both direct and B2B distribution through its broking, underwriting and network divisions. In 2021, PIB Group secured further investment from Apax partners (the ‘Apax Funds’) and re-investment from PIB’s existing investor since 2015 The Carlyle Group. The investments enable PIB to continue our ambitious growth plans.
