The Role
Serve as the primary post-sales technical partner for clients using Amazon Connect and AWS contact center ecosystems. Drive adoption, oversee incidents and change requests, monitor platform health, coordinate cross-functional teams, and support renewals by keeping environments optimized and aligned with client roadmaps.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a Technical Account Manager (TAM) to join our growing organization in Bogota, Colombia.
This is a 100% remote opportunity!
The Technical Account Manager will steward strategic client relationships, drive platform adoption, and ensure measurable outcomes across Amazon Connect and AWS-based contact center ecosystems. This role blends technical leadership, client partnership, and operational excellence to deliver a seamless, high-value Managed Services experience.
What You Will Do:
- Serve as the primary post-sales point of contact, building trusted relationships across technical and operational stakeholders.
- Ensure clients effectively adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance, insights, and recommendations.
- Oversee technical execution across incidents, enhancements, change requests, release coordination, and environment stability.
- Monitor platform usage, performance trends, and health indicators; provide forward-looking recommendations that improve reliability and business outcomes.
- Maintain clear communication of risks, action plans, and technical decisions while coordinating with engineering, developers, and cloud support teams.
- Support renewal readiness and long-term planning by keeping environments optimized, documented, and aligned to the client’s roadmap.
What You Will Bring:
- Experience in Technical Account Management, Technical Program Management, Solutions Consulting, or similar roles supporting cloud contact center platforms.
- Working knowledge of Amazon Connect, AWS services, telephony/IVR, cloud operations, and modern CX architectures.
- Reading, writing, and speaking fluency in the English language is a MUST-HAVE
- Ability to translate client goals into actionable technical plans and lead cross-functional execution.
- Strong communication, stakeholder management, and executive-level summarization skills.
- Familiarity with Jira, ServiceNow, Microsoft Dynamics, or similar workflow/ITSM tools.
Top Skills
Amazon Connect
AWS
Cloud Operations
JIRA
Microsoft Dynamics
Servicenow
Telephony/Ivr
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
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