The Impact of a Customer Adoption Manager at Coupa:
The Customer Adoption Manager is a key role within our Value Realization Services organization. You will work closely with Coupa Customers globally to increase adoption, maximize value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.
What You’ll Do
- Develop standard processes within your areas of expertise and champion their adoption.
- Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems.
- Take ownership of your customer’s continued success by ensuring accurate adoption of the platform.
- Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
- Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs.
What You Will Bring to Coupa
- Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable.
- Experience with Software as a Service is a must.
- Good background in customer/client management.
- Strong communication skills, including professional writing skills, verbal skills and experience presenting to customers.
- Strong organizational skills, analytical thinking and problem-solving abilities.
Skills Required
- Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable
- Experience with Software as a Service (SaaS)
- Good background in customer/client management
- Strong communication skills including professional writing, verbal, and presenting to customers
- Strong organizational skills, analytical thinking and problem-solving abilities
- Strong technical understanding of the Coupa product and ability to demonstrate/configure the platform
What the Team is Saying
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, vision, and mental‑wellness resources for employees and dependents begin on the first day of employment. Recent updates to health‑insurance programs this year indicate active management of core coverage.
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Leave & Time Off Breadth — Flexible Time Off, floating holidays, paid parental leave, and dedicated volunteer time off are emphasized as part of standard offerings. A global minimum vacation allowance outside the U.S. is also advertised.
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Retirement Support — Competitive compensation is paired with retirement savings programs, including a U.S. 401(k) with company match. An Employee Stock Purchase Plan is also referenced as part of long‑term financial support.
Coupa Insights
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
