About the Role
As a Technical Account Manager, you will help some of the world’s largest enterprises transform the way they work through automation. As part of our Enterprise Success Team, you will partner with strategic customers to design, build, and scale enterprise-level automation programs that drive measurable business outcomes and maximize organizational impact using a leading business automation platform.
You will work closely with stakeholders across the organization—from C-suite executives to technical teams—guiding customers throughout the full automation lifecycle, from initial deployment to enterprise-wide adoption and long-term optimization.
You will join a high-performing, global team that values impact, innovation, and customer success, offering challenging and rewarding work at scale.
Key Responsibilities- Take ownership of customers’ technical success with the platform.
- Act as a core member of the account team, owning technical workstreams that support adoption strategies and business value realization.
- Proactively engage with customers, providing technical advisory and guiding the maturity of their automation programs.
- Plan and support UiPath platform infrastructure, installation, upgrades, troubleshooting, and optimization.
- Enable customer technical teams on platform best practices aligned with their automation pipelines, environments, and constraints.
- Conduct design and code reviews for selected automations to ensure adherence to best practices.
- Perform technical health checks to identify risks, gaps, and continuous improvement opportunities.
- Collaborate with Product Support and internal subject matter experts to manage and resolve escalated support incidents.
- Deliver technical guidance through webinars, demos, and speaking engagements.
- Contribute to the continuous improvement of internal processes, assets, and delivery methodologies in an agile manner.
- 7+ years of professional experience in technical, customer-facing roles.
- Experience with UiPath or other intelligent automation platforms (highly desirable).
- Background in technical support and/or technical consulting (preferred).
- Experience with:
- Windows and Linux server infrastructure
- Linux-based system administration (Kubernetes knowledge is a plus)
- Networking, security, and IT troubleshooting
- Strong programming background (.NET preferred; C#, C++, VB, Java, Python, or PowerShell acceptable).
- Hands-on experience with SaaS and cloud-based technologies.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills (English fluency required).
- Strong presentation skills, including presenting to large audiences.
- Bachelor’s degree in Computer Science or equivalent experience.
- Willingness to travel up to 25%.
- Self-motivated and proactive team player.
- Strong customer focus with the ability to influence and inspire adoption.
- Professionalism, diplomacy, and composure when working under pressure.
- Ability to collaborate effectively with cross-functional and global teams.
We value diverse backgrounds, experiences, and perspectives. We are committed to fostering an inclusive workplace and providing equal opportunities to all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic.
Top Skills
What We Do
Kastech Canada offers significant agile products and services at favorable costs to nearshore and offshore clients. Furthermore, our delivery approach is vital in meeting customer objectives quickly and easily and collaborating with internal teams to avoid missing any milestones.
Is your company looking to scale up with the best talent in the world? We have access to elite technology professionals including specialized talent in artificial intelligence, machine learning, data science, data engineering, mobile development, and cloud computing.
𝗔𝗰𝗰𝗲𝘀𝘀 𝗼𝘂𝗿 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝘁𝗮𝗹𝗲𝗻𝘁:
* We offer business insights with Nearshore and Offshore capabilities.
* Our professionals are available with a minimum turnaround time to meet your
requirements.
* We ensure to maintain quality first approach.
𝗖𝗼𝗿𝗲 𝗢𝗳𝗳𝗲𝗿𝗶𝗻𝗴𝘀:
Leverage the power of our IT outsourcing services, which are customized to your company's needs.
We offer services and provide solutions to help your business identify risks and vulnerabilities to improve further or build your organization's competitive business environment.
* Empowering our clients to make informed decisions based on actual data and
developments.
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* To ensure that the project continues successfully, we keep in touch with our
clients on a regular basis.
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