Senior Technical Account Manager (MSP)
Hybrid | Full-Time
If you’re the kind of MSP account manager who takes messy accounts and turns them into organized, renewed, upgraded, and happy clients… we want to talk.
This role is for an experienced pro who can confidently lead client relationships, run renewals, keep agreements clean, and recommend the right upgrades — without being chased and without needing training.
Requirements (Must Have):
- 3+ years MSP Account Management / TAM / vCIO / Client Success experience
- Strong experience with ConnectWise Manage (required)
- Strong experience with Quoter (required)
- Proven ability to manage renewals + agreements and drive account upgrades
- Professional communication and follow-through
Responsibilities:
- Own a book of MSP client accounts end-to-end
- Manage renewals, agreements, seat changes, and service alignment
- Keep accounts organized and documented inside ConnectWise
- Identify and close upgrades (security, users, projects, standardization)
Required to Apply (No Exceptions):
We ONLY respond to applicants who submit a Loom video (under 2 minutes).
Include:
- Your name + location
- Your MSP account management experience
- Your ConnectWise Manage + Quoter experience
- One example of an upgrade you recommended and closed
No Loom video = no response.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) 3% Match
- 401(k) matching
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Top Skills
What We Do
M3 Networks provides courageous, reliable IT that is done differently. We believe in a holistic approach to managed IT services giving you peace of mind. Contact M3 Networks to help you with your IT, cyber security and network support needs.
Let’s chat about your current IT, your goals for the future and how M3 Networks can help you get to the next level.
Our CORE VALUES below have allowed us to grow tremendously without sacrificing quality or personal touch:
SERVICE FIRST – we are a customer service company first. We always go the extra mile to serve our clients and our community.
BE ACCOUNTABLE – we are responsible for our successes and for the success of our clients.
ALWAYS PROACTIVE – we provide communication and technology that is always proactive.
ALWAYS OPTIMISTIC – we not only bring only knowledge but compassion and optimism to all challenges.
Give us a call at 817-756-8716, we are always eager to solve a challenge, provide a helping hand or a listening ear.
M3 Networks is always looking for ways to serve our community. If you have a church, a charity or a non-profit board that needs local volunteers please feel free to reach out.
