Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision — to simplify payments for Indian businesses — we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.
Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.
From seamless checkouts to payroll automation, across India, Singapore, and Malaysia, we’ve been engineering a fintech ecosystem that’s redefining how money moves across Asia — and we’re just getting started.
Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.
Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme — and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.
We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions — including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) — along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.
But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen — you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle — if you’re curious, you’ll feel at home here. People > Pedigree — we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles — this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.
About the Role
As a Technical Account Manager (TAM), you will play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants. Your responsibility will extend to building and nurturing strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for our products.
Roles and Responsibilities
- Product Expertise: Develop in-depth knowledge of Razorpay’s Curlec products, with a strong focus on their technical aspects.
- Customer Success & Retention: Deliver a white-glove service experience, ensuring merchants gain maximum value from Razorpay Curlec’s offerings.
- Merchant Management: Act as the dedicated point of contact for key merchants, ensuring smooth onboarding, technical stability, and ongoing support.
- Technical Advisory: Provide deep technical expertise on Razorpay’s products, guiding merchants on best practices, integration improvements, and optimization strategies.
- Issue Resolution & Escalations: Proactively monitor merchant transactions, identify anomalies, troubleshoot issues, and collaborate with Engineering/Product teams to resolve escalations.
- Proactive Monitoring & Optimization: Analyze payment trends, identify potential failure points, and implement solutions to improve success rates and performance.
- Stakeholder Collaboration: Work closely with Product, Engineering, and Support teams to influence roadmap decisions based on merchant feedback and technical insights.
- Strategic Guidance: Educate merchants on Razorpay’s latest features, compliance updates, and industry best practices to enhance their payment experience.
- Documentation & Process Improvement: Maintain detailed documentation, create knowledge bases, and contribute to process enhancements to improve merchant efficiency.
Requirements and Qualification
- Bachelor’s degree in Computer Science or equivalent experience.
- 3+ years of work experience as a technical consultant, software engineer, support engineer or partner/sales engineer.
- Preferred experience in Account Management, Customer Success, or SaaS product.
- Technical Expertise: Understanding of APIs, webhooks, SDKs, payment gateways, and banking/payment flows.
- Problem-Solving: Strong analytical skills to diagnose and troubleshoot technical issues effectively.
- Stakeholder Management: Ability to manage relationships with merchants, internal teams, and external partners.
- Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex concepts in simple terms.
- Project Management: Experience in handling multiple accounts, prioritizing tasks, and driving resolutions within tight timelines.
- Preferred Experience: Exposure to fintech, banking, or payments industry is a plus.
- Language Proficiency (Added Advantage): Proficiency in Chinese (Mandarin/Cantonese) is a plus
Top Skills
What We Do
Power your finance, grow your business.
Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease.
Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money.
#OutgrowOrdinary
We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to.
The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch.
Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly.
Certified cool
We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain.
Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.
