Technical Account Manager

Job Description SummaryIn this role, as the Technical Account Manager you will drive overall client satisfaction based on consistent delivery of a total GE Healthcare solution. In this position, you'll b responsible for providing the client with a single point of contact for all service operations, developing a strategy to ensure client retention and growth through close interaction with the commercial sales teams and furthering GEHC’s asset management objectives.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job DescriptionResponsibilities

• Provide direction to our resources to meet/exceed contractual obligations with a primary focus on Biomedical and Imaging Services.
• Work with the GEHC businesses and account management team to ensure clear communication throughout the enterprise.
• Deliver value through creation of a client lifecycle strategy and annual operating rhythm that incorporates maintenance, inventory management, asset utilization and capital planning.
• Drive partnership through developing director and executive level review reports and facilitating meetings that focus on GE’s recommendations/solutions to improve hospital operations.
• Function as the single point of contact for the hospital/system to drive timely resolution of issues.
• Benchmark key metrics and direct the collection of data to demonstrate value.
• Ensure timely contract renewals and warranty conversions.
• Aid sales processes to drive growth.
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any quality or compliance concerns and take immediate corrective action as required.

Qualifications and experience

• Bachelor’s degree or equivalent.
• Project/Program Management or Service Leadership experience.
• Strong communication skills to synthesize complex issues and communicate clearly.
• Demonstrated ability to energize, develop, and build rapport at all levels within an organization.
• Willingness to travel extensively across the UK.

Desired skills

• Strong analytical skills and business acumen (i.e. knowledge of healthcare service lines.
• Profit & Loss centers, balance sheets, capital & operational planning).
• Experience working in the Healthcare industry including interaction with hospital administration (i.e. account management, relationship-building experience).
• Experience in client-facing role such as consulting, project management, or process improvement (Six Sigma/ LEAN) while serving as advocate for client’s needs.
• GE Healthcare Services experience (Clinical Services/Biomed, Radiology, Cardiology, Life Support Systems, Monitoring, Ultrasound, Information Technology).
• Experience working in a highly-matrixed environment, effectively influencing and persuading others to achieve GEHC goals defined in client growth strategy.
• Experience anticipating challenges or roadblocks and successfully mitigating those risks while achieving desired outcomes for client and GEHC.
• Experience maintaining flexible approach when faced with business or client course corrections (i.e. client cost-out initiatives, industry economic conditions, etc.).
• Experience working with GEHC and Multi-Vendor products and servicing.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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Additional Information