Technical Account Manager

At IAS, the Client Technical Account Manager is the main point of contact for all technical inquiries, both internally and externally.  Partnering with the largest companies in the ad tech industry, you will work closely with the IAS Customer Success and Sales team to manage, foster, and grow our existing business and technical clients.  

Acting as the main technical point of contact, you will own and be accountable for any internal or external questions and issues that arise from our integrated clients (including end-users of the platforms), or escalate appropriately when necessary. On a daily basis, you should be able to quickly troubleshoot any technical issues, pinpoint the problem, and provide a solution, and escalate to tier 2 support and/or product teams only when necessary. We are looking for critical thinkers who are driven to ensure our customers succeed! 

Internally, you will also be relied upon heavily by all departments to provide in-depth updates and insights on the clients from a technology perspective, working closely with all departments such as Product, Engineering, Product Marketing, Legal, Pricing, Technical Support, etc. You will also provide High Touch consultative technical services and proactive solutions to our most premium clients.

You should apply if you have most of this:

• 3+ years working in a technical account/relationship management/client-facing role
• Bachelor's degree in a technical discipline preferred
• Proficiency in JS, SQL, HTML, and data analysis
• Programmatic experience 
• Previous experience with web traffic analysis tools and ad serving tags
• Previous experience working with APIs and SDKs 
• Critical thinking and the ability to think outside of the box 
• ​​Previous experience working with 3rd party advertising technology companies
• Previous experience working with publishers and publisher ad servers
• In-depth knowledge of the ad tech ecosystem, its players, and how it all works
• Strong communication skills; written, verbal and listening skills
• Self-starter with the ability to effectively manage time and multiple competing priorities
• Ability to clearly distill down complex technical concepts/analysis in client meetings

Nice to have:

• Mobile and Video experience
• History of collaborating effectively within cross-functional teams
• Programmatic experience
• Video and Mobile experience
• Knowledge of databases, ad servers, rich media ads, and trafficking
• Proficiency in Python, Unix, CSS

New York Applicants: The salary range for this position is $59,500 - $102,000. Actual pay may vary based on experience or geographic location.

About Integral Ad Science

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [email protected].

To learn more about us, please visit http://integralads.com/ 

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected]. We will get back to you if there's interest in a partnership.

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