Technical Account Manager

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What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

Impact You'll Make:

• Client Relationship Management: Build and maintain strong client relationships as the primary contact for technical inquiries, issue resolution, and escalations. 
•  Solution Implementation: Translate client business requirements into technical solutions using TransUnion’s Marketing Solutions. Manage onboarding and deployment, ensuring best practices for integration, scalability, and compliance. Proactively identify and mitigate risks.  
• Technical Expertise: Serve as a subject matter expert on TransUnion’s Marketing Solutions. Troubleshoot and resolve technical issues in collaboration with internal teams. Experience with developer tools and APIs is a plus. 
• Project Management: Coordinate cross-functional teams to deliver projects on time. Provide status updates and performance reports. Identify process improvements and document key insights. 
• Delivery Excellence: Ensure all client deliverables are completed on time and meet agreed specifications, while supporting client retention and growth through proactive engagement and value-added solutions. 
• Client Education: Conduct training sessions and workshops to help clients maximize solution value. 

 

You are a seasoned professional with a deep understanding of marketing technology, identity, and data ecosystems. Your ability to translate complex technical concepts into clear, compelling value propositions sets you apart. As a natural communicator, you build strong relationships with customers and internal stakeholders, ensuring collaborative success. Your passion for technology and customer advocacy drives you to deliver exceptional solutions that meet and exceed client expectations. 

As a Technical Account Manager at TransUnion, you will play a crucial role in ensuring the successful implementation and utilization of our Marketing Solutions for our clients. You will be responsible for building strong client relationships, understanding their needs, and delivering technical expertise and support to help them achieve their goals. You will collaborate with cross-functional teams to onboard clients, ensure the timely and accurate delivery of Audience engagements, and serve as the client advocate by addressing technical inquiries and resolving issues promptly.

#LI-KW1

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

Pay Scale Information :

The U.S. base salary range for this position is $100,100.00 - $150,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

 

TransUnion's Internal Job Title:

Advisor, Technical Account Management

Company:

TransUnion LLC