Technical Account Manager

Description

Power the Future with us!

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. 

**Based in Katowice, Poland**

What will you be doing?

• Serve as the main technical point of contact for clients, ensuring their technical needs are met and providing expert guidance on PV solutions.
• Build and maintain strong relationships with clients, understanding their business and technical requirements to deliver tailored solutions.
• Provide proactive technical support, troubleshooting issues, and ensuring the optimal performance of PV systems.
• Conduct training sessions and workshops for customers to enhance their understanding and effective use of SolarEdge technologies.
• Collaborate with sales, product, and customer support teams to address client needs and deliver comprehensive solutions.
• Develop and update account plans, track performance metrics, and ensure client satisfaction and retention.
• Maintain a deep understanding of the company's products and services to provide accurate and relevant information to customers.
• Manage and resolve technical issues promptly, ensuring minimal disruption to customers operations.

Requirements

• Ideally 2 years of experience in professional customer service and in technical helpline or remote support.
• Basic understanding of IP network technology.
• Experience with solar electric products or similar is a plus.
• Exceptional listening and questioning skills.
• Strong soft skill communication internally and externally.
• Outstanding written communications skills in English
• Ability to multitask in a very fast-paced environment.
• Experience working for an international organization is preferred.
• Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
• General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller.
• Native local language is not required, fluent Dutch language in spoken and written is a must. Business communication skills in English

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.