Predictive analytics and machine learning power Socure’s groundbreaking technology and fuel our mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.
Socure is the world leader in digital identity verification and fraud prevention. Our recent awards include Forbes 2022 America’s Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc. 5000’s fastest growing companies.
Listen to why some of the world’s top technology investors see the enormous, transformative potential in Socure’s mission and products:
https://www.youtube.com/watch?v=ifM9_jPQCv8
Job Summary:
The Technical Account Manager is responsible for ongoing technical relationships and is the face of Socure throughout the post-sales customer journey for all Socure customers. From onboarding and implementation to renewal, the Technical Account Manager is responsible for sustaining and growing assigned accounts by proactively monitoring customers’ integrations for optimal usage and demonstrating the value of current and additional products and services.
Job Duties:
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Drive customer satisfaction through understanding customer needs, providing responsive service to customer issues, and building relationships with key customer contacts.
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Provision customer accounts and configures connectivity.
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Help customers integrate their platforms with our SaaS services, then determine and deploy decision logic based on best practices.
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Interface with Product Management to ensure timely and accurate delivery.
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Work closely with Account Managers and Sales Representatives to help win opportunities.
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Communicate value to the customer and convey feedback to PMs for better product iterations.
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Customers are deriving maximum value. Train customers to use the solution effectively and monitor to ensure
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Research customers' technical issues in a timely manner and follow up with recommendations and action plans.
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Conduct and execute internal process improvement plans.
Job Qualifications:
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Bachelor’s degree, relevant coursework, or work experience.
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4-6 years experience in Technical Account Management, Technical Support Engineering, Business Analysis, Implementation Management, or similar.
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Excellent written and verbal communication skills.
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Excellent attention to detail.
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Ability to handle multiple priorities at once in a fast-paced environment.
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Experience with SaaS implementations, application development integrations, service and support processes.
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Experience working with APIs and API integration with various programming languages.
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Comfortable with 10-20% travel.
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Preferred Qualifications: Industry: Prior experience with financial services, sponsor banks, and financial regulations.
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Domain: Prior experience with identity fraud, KYC, consumer watchlists, and DocV technologies.
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Experience with Data Science and statistical data analysis.
Socure is all about encouraging people to push the boundaries of what’s possible through top-tier performance, innovation, ownership, and shared expertise.
We empower excellence by providing great perks and benefits to both our fully remote employees in North America and our hybrid teams in India.
To learn more, check out Socure’s Career Page: https://www.socure.com/company/careers
Socure is an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
To learn more about how our work is changing the world, check out these articles and videos:
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Socure is Forbes' 2022 Best Startup Employer: https://bit.ly/3fbNw8S
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Socure Accelerates Onboarding for 50+ Crypto, Neobanks, and More: https://bit.ly/3dwN2K7
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Socure's Impact on Financial Inclusion: https://www.youtube.com/watch?v=Y6nBc6s1wsU
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Socure's Impact on Fraud Prevention: https://www.youtube.com/watch?v=M46UG8QyKe4
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Archives & Press Releases: https://learn.socure.com/about/press-release
Top Skills
What We Do
Socure is the leading platform for digital identity trust. Its predictive analytics platform applies artificial intelligence and machine learning techniques with trusted online/offline data intelligence from email, phone, address, IP, device, velocity, and the broader internet to verify identities in real time. The company has more than 750 customers across the financial services, gaming, telecom, and e-commerce industries, including three of the top five banks, seven of the top 10 card issuers, three of the top MSBs, the top payroll provider, the top credit bureau, and over 100 of the largest and most successful FinTechs. Marquee customers include Chime, Varo Money, Public, Stash, and DraftKings.
Socure has received numerous industry awards and accolades, including being named to Forbes America’s Best Startup Employers 2021, being awarded Best New Technology Introduced over the Last 12 Months – Data and Data Services at the 2020 American Financial Technology Awards (AFTAs), being ranked number 70 in Deloitte’s Technology Fast 500™, being listed as a Gartner Cool Vendor, being recognized by Forbes as one of the Top 25 Machine Learning Startups to Watch, being named to CB Insights: The FinTech 250, and being awarded Finovate’s Award for Best Use of AI/ML, to name a few.
Why Work With Us
Socure is a critical part of the infrastructure of the digital economy and what we do is critical to ensure the safety of anyone doing any sort of business on the internet. Because of our technology digital identity theft will be eradicated and more people will be included in the digital economy than ever before.
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