Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Principle Accountabilities (Key Result Areas)
• Lead clients by providing overall proactive management for all technical related issues by
leveraging standardized procedures and best practices for support to resolve production
issues quickly.
• Will lead projects from conception through launch by managing client and internal
stakeholder expectations around the solution, timelines, issues, risks, migration strategy
and go-live support.
• Develop and report upon key performance metrics that show valuable client and IT
engagement statistics that help drive overall success for each client.
• Create and maintain strategic relationships with key stakeholders within our customer
organizations, including the IT Directors, CIO, and Line of Business leaders as well as
technology professionals.
• Build on client intimacy and become a reference / consultant for customers.
• Will demonstrate a deep understanding of the market forces affecting our clients and
offers insight into new ways of achieving objectives.
• Must be a change agent by articulating the case for change and helping our clients evolve
by leveraging IT differently for better business outcomes.
• Is responsible for sustainable growth through routinely partnering with Services Sales and
other Services personnel to strategize on ways to create new opportunities within the
accounts they service.
• Is responsible for the profitability of our services through portfolio management including
contract consumption, contribution margin, operational expense management, and revenue
growth, all in a manner consistent within Company legal, fiscal and personnel policies.
• Occasionally leads sharing of best practices and guidance with team community
• Consistently establishes and maintains working relationships with internal support
delivery teams, customer support teams, customer contracts and materiel representatives
• Frequently establishes and maintains relationships with Field Sales and internal client lines
of businesses.
• A
• Outstanding customer service skills, as well as excellent verbal and written
communications skills.
• Demonstrated ability to be a team player and a willingness to lend a hand with any
project
• Ability to manage multiple projects, activities and tasks simultaneously
• Ability to travel a plus
• Ability to work off-hours as required, and participate in a 24/7 on call rotation
Attributes & Attitude
Outstanding customer service skills, as well as excellent verbal and written
communications skills.
• Demonstrated ability to be a team player and a willingness to lend a hand with any
project
• Ability to manage multiple projects, activities and tasks simultaneously
• Ability to travel a plus
• Ability to work off-hours as required, and participate in a 24/7 on call rotation
Must have the personal communication and presentation skills that will represent
the company professionally to outside agencies, financial institutions, business
partners, employees and customers.
• Bachelor’s Degree in Computer Science and/or a combination of equivalent
experience: 7 - 10 years experience in an IT services or consulting, with a strong
understanding of Corporate account support.
• Fundamental knowledge in two or more of the following: Mobility, application
development, cloud, network and desktop/server operating systems, information
worker applications, database systems, messaging, management and operations and
security.
• IT Project Management background
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Skills Required
- Bachelor's degree in Computer Science or equivalent experience
- 7–10 years of experience in IT services or consulting
- Strong understanding of corporate account support
- Fundamental knowledge in at least two technical areas, including mobility, application development, cloud, networking, operating systems, databases, messaging, operations, or security
- IT project management background
- Excellent verbal, written, communication, and presentation skills
- Ability to manage multiple projects, activities, and tasks simultaneously
- Ability to work off-hours and participate in a 24/7 on-call rotation
- Ability to travel
Everise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everise and has not been reviewed or approved by Everise.
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Fair & Transparent Compensation — Pay is often described as acceptable to good in aggregate, with compensation appearing more favorable in higher-level corporate or technical roles. Typical frontline pay bands are described as aligned with broader BPO norms, which can make offers feel straightforward to benchmark.
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Flexible Benefits — A broad, big-company benefits menu is presented, including multiple insurance lines, FSAs, and optional supplemental coverages. The availability of add-on options like legal services, pet insurance, and discounts supports a pick-and-choose approach for different needs.
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Wellbeing & Lifestyle Benefits — Services like an Employee Assistance Program and lifestyle-oriented add-ons (e.g., gym discounts, legal plan, pet insurance) are part of the rewards mix. Tuition reimbursement is also positioned as a supportive benefit that can extend value beyond cash compensation.
Everise Insights
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness
