The Role
Manages and grows customer relationships in Oman through onsite visits, requirements gathering, solution presentations, business development, and technical presales. Identifies leads, prepares proposals and RFP responses, communicates product and emerging technology value, and collaborates remotely with internal teams. The role also requires continuous self-learning, strong communication, professional documentation, and travel to customer sites.
Summary Generated by Built In
We are looking for a proactive and customer-focused Technical Account Manager to own our customer relationships in Oman. This role is a blend of on-the-ground account management, business development, and technical presales — the ideal candidate will visit customer offices regularly, build strong relationships, generate new business opportunities,and present our products and emerging technologies. When not onsite, the person will collaborate remotely with the wider team on assigned tasks, proposals, and documentation.
Key Responsibilities
- Manage and grow relationships with customers in Oman through regular onsite visits and meetings.
- Proactively identify and generate new business leads within the Omani market.
- Visit and meet customers at their offices to understand requirements and present solutions.
- Handle new customer requirements professionally, from initial discussion through to proposal.
- Present the company's products, profile, and capabilities clearly and confidently to customers.
- Stay current on new technologies — including Agentic AI and Machine Learning —and communicate their value to customers.
- Prepare high-quality documentation, including proposals, presentations, and RFP analysis/responses.
- Work remotely with the internal team on assigned tasks and projects when not visiting clients.
- Continuously self-learn and upskill on products, technologies, and industry trends.
Requirements
Required Skills & Competencies
- Customer Management: Strong ability to manage onsite customer relationships professionally, handle new requirements, and drive lead generation.
- Product & Technology Knowledge: Ability to learn and confidently present the company's products, profile, and services.
- Emerging Tech Aptitude: Willingness and ability to learn new technologies such as Agentic AI and Machine Learning.
- Remote Collaboration: Comfortable working independently and remotely on assigned tasks between customer visits.
- Documentation & Proposal Writing: Strong writing skills — able to draft proposals, analyze RFPs, and produce clear, professional documentation.
- Self-Development: A self-starter who actively pursues self-learning and exploration to grow professionally.
- Communication: Excellent verbal and written communication and presentation skills.
Qualifications
- Bachelor's degree in IT, Engineering, or a related field.
- Fresh graduates are welcome to apply.
- Prior experience in customer-facing, account management, business development, or technical sales roles is a plus.
- Based in Oman; valid driver's license and willingness to travel to customer sites.
- Fluency in Arabic and English preferred.
Skills Required
- Bachelor's degree in IT, Engineering, or a related field
- Based in Oman
- Valid driver's license
- Willingness to travel to customer sites
- Strong customer management and lead generation skills
- Ability to learn and present products, services, and technologies
- Strong proposal writing, RFP analysis, and documentation skills
- Excellent verbal, written communication, and presentation skills
- Ability to work independently and remotely with internal teams
- Fluency in Arabic and English
- Prior customer-facing, account management, business development, or technical sales experience
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The Company
What We Do
ConfidencEway is a Dubai-based AI-driven business solutions company helping organizations adopt practical, scalable, and affordable technology. Its offerings include generative and conversational AI, intelligent automation, machine vision, machine learning, AI agents, digital transformation, application modernization, web and mobile applications, managed cloud services, and the proprietary F2 Platform for building and managing enterprise AI solutions across global markets and sectors.
