- Ensure data is protected from insider threats, cyber-attacks, and policy violations
- Onboard Customers to Varonis platforms and deliver on-going value and support
- Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
- Prepare and deliver quarterly business and blast radius reviews
- Alongside Sales, identify and champion upsell opportunities
- Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)
- Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
- Serve as primary technical contact and augment our support and engineering teams
- Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
- Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
- Identify, research, maintain control, and remediate customers’ technical issues promptly. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
- Escalate customer issues to management when appropriate
- Create knowledge base content to capture new learning for customer and internal reuse.
- Bachelor’s Degree or equivalent experience
- 4+ Years working in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy Company
- Experience working with Windows OS
- Knowledge of enterprise IT, cloud, and security technologies
- Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
- Excellent in communication, written and verbal
- Proven problem-solving abilities
- Commitment to customer success
- Proven success in contributing to a team-oriented environment.
- Sales oriented.
- Proven ability to work creatively and analytically in a problem-solving environment.
- Excellent communication (written and oral) and interpersonal skills.
- Up to 25 % travel
Skills Required
- Bachelor's degree or equivalent experience
- 4+ years of experience in a customer-facing role at a cloud, cybersecurity, or data security and privacy company
- Experience working with Windows OS
- Knowledge of enterprise IT, cloud, and security technologies
- Outstanding customer service skills and ability to establish technical credibility and customer relationships
- Excellent written and verbal communication skills
- Proven problem-solving abilities
- Commitment to customer success
- Ability to contribute successfully in a team-oriented environment
- Sales-oriented approach
- Ability to work creatively and analytically in a problem-solving environment
- Up to 25% travel
Varonis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Varonis and has not been reviewed or approved by Varonis.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, including medical, dental, and vision options that start immediately in some locations. The package is frequently characterized as a strong part of the overall rewards offering alongside other core benefits.
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Retirement Support — Retirement benefits include a 401(k) with company matching (or a pension plan by region), which strengthens the long-term value of the package. Participation is complemented by additional ownership programs that increase total-rewards attractiveness.
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Equity Value & Accessibility — Equity-related rewards such as stock options and an employee stock purchase plan (ESPP) are a notable part of the total compensation mix. These elements are often cited as helping offset middling perceptions of base pay, especially where equity participation is accessible.
Varonis Insights
What We Do
Varonis is a pioneer in data security and analytics, fighting a different battle than conventional cybersecurity companies. Varonis focuses on protecting enterprise data on premises and in the cloud: sensitive files and emails; confidential customer, patient and employee data; financial records; strategic and product plans; and other intellectual property. The Varonis Data Security Platform detects insider threats and cyberattacks by analyzing data, account activity, perimeter telemetry, and user behavior; prevents and limits disaster by discovering, classifying and locking down sensitive, regulated and stale data; and efficiently sustains a secure state with automation. With a focus on data security, Varonis serves a variety of use cases including data protection, threat detection and response, and compliance. Varonis started operations in 2005 and, as of December 31, 2018, had approximately 6,600 customers worldwide — comprised of industry leaders in many sectors including technology, consumer, retail, financial services, healthcare, manufacturing, energy, media, and education.
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