At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Job DescriptionAs a Technical Account Manager, you will be the bridge between our cutting-edge technology and our valued clients. You’ll work at the heart of the business, collaborating closely with Sales, Sales Support, and Ad Operations to ensure our diverse product offerings are delivered flawlessly. This is a high-impact role that combines technical expertise with client-facing strategy.
Key Responsibilities
Portfolio Management: Oversee the day-to-day execution of a large, dynamic client portfolio, managing multiple digital campaigns in parallel from creation to final output.
Technical Consulting: Act as the subject matter expert to help clients correctly implement and test Nielsen tags on digital advertising campaigns.
Troubleshooting & Resolution: Follow through consistently on issue resolution, providing high-level support and communicating solutions to build internal and external knowledge.
Strategic Collaboration: Partner with analysts to ensure deliverables meet strict standards and assist the Sales team in presenting technical solutions to stakeholders.
Training & Documentation: Lead training sessions on the technical aspects of our products and contribute to the creation of support materials, including implementation guides and FAQs.
Cross-Functional Leadership: Navigate complex internal structures—including Engineering, Operations, and Client Services—to ensure timely turnarounds and project success.
Education: BA/BS degree in a relevant field.
Communication: Ability to speak and write in English fluently and idiomatically.
Technical Literacy: A strong understanding of Web/Internet technologies and an aptitude for quickly mastering new systems and processes.
Problem Solving: Creative thinking skills with an unyielding focus on client satisfaction and "business-critical" priority management.
Agility: Proven ability to multitask and remain composed while managing multiple high-stakes projects in a fast-paced environment.
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
Nielsen is committed to maintaining a work environment free from any form of discrimination and harassment. Nielsen prohibits conduct that has the purpose or effect of interfering with terms or conditions of employment, or that creates an intimidating, hostile, or offensive work environment based on: race, skin color/national or ethnic origin/ancestry, religion/creed, physical or mental disability/medical condition/genetic information, pregnancy, marital status, sex/gender, gender identity/gender expression/sexual orientation, age, or any other characteristic protected by applicable law.
At Nielsen, we promote equal opportunities for all individuals and value a diverse and inclusive workplace.
Skills Required
- BA or BS degree in a relevant field
- Fluent, idiomatic English speaking and writing ability
- Strong understanding of web and Internet technologies
- Ability to quickly master new systems and processes
- Creative problem-solving skills with a strong focus on client satisfaction and business-critical priorities
- Ability to multitask and remain composed while managing multiple high-stakes projects in a fast-paced environment
Nielsen Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nielsen and has not been reviewed or approved by Nielsen.
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Parental & Family Support — Paid parental leave is described as generous for all parents, with birthing parents receiving substantially longer time, and the program is complemented by adoption, fertility, and surrogacy support. Employer-verified entries and company communications consistently highlight family benefits as a standout.
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Leave & Time Off Breadth — Paid time off is considered solid, with some teams using flexible or unlimited PTO models and additional offerings like paid volunteer time. These time-away policies often contribute meaningfully to work-life balance.
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Wellbeing & Lifestyle Benefits — Smart Work flexibility, an Employee Assistance Program, and broader well-being initiatives are emphasized as part of a holistic package. These elements are frequently cited as strengths that enhance day-to-day experience.
Nielsen Insights
What We Do
For over 100 years, Nielsen has been a global leader in audience measurement, data and analytics, shaping the future of media. Measuring behavior across all channels and platforms to discover what audiences love, we empower our clients with trusted intelligence that fuels action. As the global media industry continues to evolve, Nielsen will be at the forefront of delivering audience insights that empower marketers and content developers, and ultimately help connect consumers to what matters most to them. We will be guided by our values of inclusion, courage and growth; and we will continue to innovate our products and technology while investing in our talent to drive sustainable and scalable long-term growth.
Why Work With Us
At Nielsen, we have big dreams and aspirations, all of which are achievable if we work as a team. Our culture helps us come together and clarifies how we work together to achieve these goals
