The Role
Manage a portfolio of post-trade/clearing clients end-to-end: gather requirements, onboard and train clients, perform technical deliveries and upgrades, handle support escalations, coordinate with exchanges/third parties, validate deliverables, and maintain client status and commercial requests.
Summary Generated by Built In
We are looking for a Technical Account Manager to join our TT Clearing & Post-Trade team. This is a hands-on role, you will own the full client lifecycle from requirements gathering through to production deployment and ongoing support. You will be responsible for a portfolio of clients, acting as their technical point of contact for all non-support matters, and support escalation point. Additional responsibilities include performing deliveries,and validating that what we deliver meets client expectations.
This is not a purely client-facing or purely technical role. The value of a TAM lies in bridging client-facing and technical skills: you understand the product deeply enough to deploy it and troubleshoot advanced issues, and you communicate well enough to manage client expectations and negotiate with third parties.
Key Responsibilities
Technical Support
- Handle support escalations as the primary point of contact for complex issues
- Work closely with the support team to maintain awareness of your clients' overall ticket pipeline in ServiceNow (SNOW)
- Track and follow through on high-priority issues to ensure the timely delivery of sensitive changes
- Proactively inform clients when critical fixes or updates are available
- Own the technical client relationship end-to-end, working hand-in-hand with the TT Service Manager who is responsible for the overall client relationship
- Focus on the technical client relationship and serve as the primary liaison for Client Clearing contacts
- Ensure a clear understanding of the client's technical goals, infrastructure, data flows, and business needs
- Host and attend regular conference calls on projects, on-boarding, and ongoing issues
- Perform regular client status reviews and follow up on outstanding items
- On-board new clients and deliver training
- Perform software deliveries and prepare upgrade procedures for deployed solution
- Create technical specifications for changes or new modules
- Validate deliverables from a functional perspective—does it meet the client's original requirements?
- You are accountable for what goes out to the client: nothing is delivered without your validation
- Demo features to clients before delivery when significant changes are involved
- Work with the TT Exchange connectivity team to coordinate with exchanges and third parties at the start of projects - negotiate test environments, obtain credentials and documentation
- Manage timelines across multiple external parties (exchanges, infrastructure teams, developers)
- Negotiate alternatives when standard prerequisites are not available (e.g. client-provided connectivity)
- Raise development requests through the appropriate channels
- Track proposals and ensure all client requests are properly captured and followed up
Skills, Knowledge and Expertise
Technical
- Understanding of post-trade / clearing workflows and financial market infrastructure
- SQL fundamentals: ability to write basic queries for database updates and custom module configuration
- Basic networking: able to perform diagnostics (ping, telnet), understand NAT (IPs in logs vs. actual addresses), and have awareness of firewall rules
- Comfortable working with software deployments and upgrade procedures
- Strong communication skills managing expectations, running calls, being a trusted point of contact.
- Ability to drive progress with exchanges and third parties without having authority over their timelines
- Comprehensive expertise in coordinating between technical teams and business stakeholders
- Track record of managing 10 to 20 demanding clients, managing their expectations, with minimal escalations and oversight
- Significant expertise in capturing business requirements and agreeing on acceptance criteria with clients.
Working Style
- Organisational discipline - maintaining structured workflows and consistent follow-ups across multiple clients simultaneously
- Autonomy: able to own a portfolio of clients end-to-end with minimal oversight
- Proactive: not waiting for problems to surface, anticipating client needs
Desirable Experience
- Familiarity with exchange connectivity (FIX protocol, market gateways)
- Experience with ServiceNow, Jira, or similar ticketing systems
Benefits
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance.
- Health & Financial Security:
- Medical, Dental, and Vision coverage
- Group Life (GTL) and Group Income Protection (GIP) schemes
- Pension contributions
- Time Off & Flexibility:
- Enjoy the best of both worlds: the energy and collaboration of in-person work, combined with the convenience and focus of remote days. This is a hybrid position requiring three days of in-office collaboration per week, with the flexibility to work remotely for the remaining two days. Our hybrid model is designed to balance individual flexibility with the benefits of in-person collaboration, enhanced team cohesion, spontaneous innovation, hands-on mentorship opportunities and strengthens our company culture.
- 25 days of Paid Time Off (PTO) per year, with the option to roll over unused days.
- One dedicated day per year for volunteering.
- Two professional development days per year to allow uninterrupted professional development.
- An additional PTO day added during milestone anniversary years.
- Robust paid holiday schedule with early dismissal.
- Generous parental leave for all parents (including adoptive parents).
- Work-Life Support & Resources:
- Budget for tech accessories, including monitors, headphones, keyboards, and other office equipment.
- Milestone anniversary bonuses.
- Wellness & Lifestyle Perks:
- Subsidy contributions toward gym memberships and health/wellness initiatives (including discounted healthcare premiums, healthy meal delivery programs, or smoking cessation support).
- Our Culture:
- Forward-thinking, culture-based organization with collaborative teams that promote diversity and inclusion.
- Forward-thinking, culture-based organization with collaborative teams that promote diversity and inclusion.
Trading Technologies (www.tradingtechnologies.com) is a global capital markets platform services company providing market-leading technology for the end-to-end trading operations of Tier 1 banks, brokerages, money managers, hedge funds, proprietary traders, Commodity Trading Advisors (CTAs), commercial hedgers, and risk managers. With its roots in listed derivatives, the Software-as-a-Service (SaaS) company delivers “multi-X” solutions, with “X” representing asset classes, functions, workflows, and geographies. This multi-X approach features trade execution services across futures and options, fixed income, foreign exchange (FX), and cryptocurrencies, augmented by solutions for data and analytics, including transaction cost analysis (TCA); quantitative trading; compliance and trade surveillance; clearing and post-trade allocation; and infrastructure services. The award-winning TT platform ecosystem also helps exchanges deliver innovative solutions to their market participants and technology companies to distribute their complementary offerings to Trading Technologies’ clients.
Trading Technologies is backed by leading global investment firms Thoma Bravo, one of the world’s largest and most experienced software investors, and 7Ridge, a global growth equity firm focused on technology-enabled businesses.
This investment supports Trading Technologies’ continued focus on product innovation, platform scalability, and long-term growth for customers and partners worldwide.
Trading Technologies (TT) is an equal-opportunity employer. Equal employment has been, and continues to be, a required practice at the Company. Trading Technologies’ practice of equal employment opportunity is to recruit, hire, train, promote, and base all employment decisions on ability rather than race, color, religion, national origin, sex/gender orientation, age, disability, sexual orientation, genetic information, parental status, veteran, or any other protected status. Additionally, TT participates in the E-Verify Program for US offices.
About
Trading Technologies is a Software-as-a-Service (SaaS) technology platform provider to the global capital markets industry. The company’s award-winning TT® platform connects to the world’s major international exchanges and liquidity venues in listed derivatives alongside a growing number of asset classes, including fixed income and cryptocurrencies. The TT platform delivers advanced tools for trade execution and order management, market data solutions, analytics, trade surveillance, risk management, and infrastructure services to the world’s leading sell-side institutions, buy-side firms, and exchanges. The company’s blue-chip client base includes Tier 1 banks as well as brokers, money managers, hedge funds, proprietary traders, Commodity Trading Advisors (CTAs), commercial hedgers, and risk managers. These firms rely on the TT ecosystem to manage their end-to-end trading operations. In addition, exchanges utilize TT’s technology to deliver innovative solutions to their market participants. TT also strategically partners with technology companies to make their complementary offerings available to Trading Technologies’ global client base through the TT ecosystem.
Skills Required
- Understanding of post-trade / clearing workflows and financial market infrastructure
- SQL fundamentals with ability to write basic queries for updates and configuration
- Basic networking diagnostics (ping, telnet), NAT awareness, and firewall rule awareness
- Experience with software deployments and preparing upgrade procedures
- Strong client-facing communication skills and ability to manage expectations
- Proven track record managing 10-20 demanding clients with minimal escalations
- Experience capturing business requirements and agreeing acceptance criteria with clients
- Organisational discipline and ability to autonomously own a portfolio end-to-end
- Familiarity with exchange connectivity (FIX protocol, market gateways)
- Experience with ServiceNow, Jira, or similar ticketing systems
Trading Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Trading Technologies and has not been reviewed or approved by Trading Technologies.
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Healthcare Strength — Health coverage is described as competitive, with multiple plan options, discounted premiums, and wellness initiatives such as gym subsidies and healthy meal programs.
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Leave & Time Off Breadth — Paid time off is portrayed as generous, combining substantial PTO, paid holidays, flexible schedules, and added allowances like training days and volunteer time.
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Parental & Family Support — Family supports include generous parental leave for primary caregivers, backup care for children, adults, and pets, adoption assistance, and dedicated spaces for new mothers.
Trading Technologies Insights
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The Company
What We Do
Trading Technologies creates professional trading software, infrastructure and data solutions for a wide variety of users. Be aware of fraudulent job postings: It has come to our attention that individuals pretending to represent Trading Technologies are posting fake job ads on LinkedIn and possibly other job boards. These individuals conduct candidate interviews via Skype and extend offers, likely with the intent to collect personal information such as banking information, social security number or date of birth. They use a Gmail email address that is not affiliated with Trading Technologies. Only emails using a tradingtechnologies.com or trade.tt email address are authentic. Although we use third party recruiting agencies on a case-by-case basis, all candidates speak with a staff member who has a valid company email address before any offers are extended or personal information collected. Our open positions are posted on BuiltIn and on the Careers page of our website.
Why Work With Us
Cited by Crain's and Built In Chicago as one of Chicago’s best places to work, Trading Technologies is a pioneering financial technology firm that constantly pushes boundaries in the trading industry. TT is a highly collaborative and culture-first organization that fosters an environment of creativity and camaraderie to achieve results.
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