Summary
Technical Account Manager (TAM) (m/f/n) is tasked with managing a portfolio of selected portfolio of customers, providing expert advisory services,and fostering proactive relationships.
Job description
In this role, maintaining regular contact with customers and continuously monitoring their health is crucial.
The TAM will guide customers through onboarding to ensure they achieve full value and understanding of ESET's products or services, serving as the primary point of contact throughout the customer's relationship.
The TAM must possess a comprehensive understanding of customers' solutions, providing basic troubleshooting and advisory services. Driving product adoption, as does internal collaboration to mitigate renewal risk and advocate for customer needs.
Keeping on track with ESET's product offerings and spearheading
customer advocacy initiatives are essential responsibilities.
Moreover, if customers demonstrate interest in upgrading to a higher tier of
product or service, or express a desire for early renewal, the TAM refers them to the Sales Department and work together to provide
seamless experience to the customer.
FUNCTIONAL RESPONSIBILITIES AND DUTIES
- Manage a portfolio of selected customers, guide customers through onboarding and provide expert advisory services.
- Present the service to the customer and ensure that their expectations align with the service's scope.
- Complete the initial assessment forms with customers.
- Ensure customer satisfaction with the service. Update the customer on the progress of unresolved technical support cases or reported
- detections/incidents.
- Organize and lead periodical call with customers.
- Proactively inform customers about new releases, EOL updates, and other relevant information.
REQUIREMENTS
Education:
- preferably Masters degree (completed IT-related education or equivalent qualification)
Experience:
- 3+ years of experience on the similar position
Knowledge:
- Theoretical and practical knowledge in the IT environment
- Understanding of operating systems (Windows, macOS, Linux), network architecture and application software
Language:
- Fluent English (at least B2 level)
Soft skills:
- High analytical skills and structured way of working
- Very good verbal and written communication
Basic wage component (gross): from 2000 EUR
- Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period (usually 6 months).
- The final basic wage component can be increased according to the unique individual skills and experiences of the selected candidate.
#LI-LV1 #LI-Hybrid #mid-senior
Benefits
Health & well-being- BenefitPlus
- Healthcare (check-ups/annual programs)
- Multisport card
- Travel card "električenka"
- Supplementary pension saving
- Sick days
- Marriage allowance
- Childbirth allowance
- Parental contribution
- ESET family events (Family day, St.Nicholas)
- Refreshments in the office (fruits, coffee, soft drinks)
- Let´s get together breakfast
- Activity room, quiet room
- ESET events (Žranica, Christmas party..), teambuildings
- Loyalty allowance
- Loyalty extra days off
- Loyalty cake
- Loyalty glass award
- Refer a friend
- Christmas presents
- Discounts from external providers
Primary location
BratislavaAdditional locations
Time type
Full timeSkills Required
- Completed IT-related education or equivalent qualification
- Master's degree preferred
- At least 3 years of experience in a similar position
- Theoretical and practical knowledge of IT environments
- Understanding of Windows, macOS, and Linux operating systems
- Understanding of network architecture and application software
- Fluent English at least B2 level
- Strong analytical skills and structured working approach
- Very good verbal and written communication skills
ESET Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ESET and has not been reviewed or approved by ESET.
-
Leave & Time Off Breadth — Time off is viewed as strong, with added days off and vacation/PTO described positively. Policies around PTO appear to contribute meaningfully to overall value.
-
Parental & Family Support — Parental benefits are highlighted as supportive, with enhanced parental leave referenced in multiple regions. This area is frequently cited as a standout element of the package.
-
Flexible Benefits — Flexible work options such as hybrid schedules and flexible hours are emphasized and appear to be widely appreciated. Work-from-home flexibility is repeatedly highlighted as a strength.
ESET Insights
What We Do
For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages. Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background. And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it. Put simply - when technology enables progress, ESET is here to protect it. ESET - Progress. Protected. Visit www.eset.com to learn more
