Technical Account Manager, Federal

| Washington, DC, USA
Employer Provided Salary: 140,000-180,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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We are excited that you’ve taken the time to explore our business and potentially join us on this incredible journey. We are already the leader in the Insider Risk Management, but our story doesn’t stop there. We have serious growth plans and that means serious growth opportunities for everyone in our team, whether you’re looking to develop into a management position or establish yourself as an industry expert – we are here to support you.
DTEX Systems helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence. We invite you to bring your talent to DTEX and help create our future, expanding our reach and influence worldwide. Learn more about DTEX Systems’ mission to proactively protect global organizations from insider threats at www.dtexsystems.com; LinkedIn DTEX Systems: Overview | LinkedIn
Why you should choose DTEX as your next career:

  • Opportunity to be part of a disruptive high growth success story.
  • DTEX is a great place to work because of its mission-oriented culture and passion for protecting customers.
  • We offer exciting growth opportunities and an excellent platform for individuals to contribute to thought leadership as experts in their field.
  • We are uniquely positioned to solve highly relevant and complex risks and challenges associated with insider risk.
  • Opportunity to be part of a business that’s passionate about creating first-of-a-kind solutions.
  • Best in class benefits


What is the Role:
DTEX is looking for a dynamic Federal Technical Account Manager located in the Washington DC metropolitan region. Candidate will be responsible for driving customer satisfaction and account growth across a portfolio of named accounts in the FED/SLED space. Successful candidates will have strong relationship and project management skills enhanced by a clear devotion to helping customers drive maximum value from their DTEX investment. Extensive experience in the Public Sector space is a must. Experience with Insider Risk solutions a strong plus.
What You Will Do:

  • Serve as the primary point of contact for assigned customers in all aspects of the post-sales relationship.
  • Expand customer commercial relationship and identify relevant upsell opportunities.
  • Partner with Sales team to bring relevant upsell opportunities to closure.
  • Establish and maintain a “trusted advisor” status with clients by maintaining privacy, confidentiality, and objectivity for all interactions with the customer and their data.
  • Ensure timely completion of customer facing deliverables such as support, investigation, and professional services requests with the support of internal department representatives.
  • Engage with increasingly senior levels of the customer organization to evangelize DTEX products and services.
  • Work internally and with customers to translate complex technical requirements into implemented solutions.
  • Advocate for needs as the customers’ voice within DTEX.
  • Facilitate on-site client facing meetings.

Additional responsibilities may include:

  • Provide insight and technical knowledge to other internal groups as needed.
  • Educate customer on best practices for DTEX platform usage.
  • Triage technical issues and drive issue escalation within DTEX Support and Engineering.
  • Provide feedback based on personal and customer impressions of DTEX services, report bugs and problems encountered in the field, and make recommendations for improvement and new service features.

We are looking for you if you have/are:

  • US citizen
  • 7+ years of experience in a customer-facing security, operations, project or account management role.
  • 5+ years of experience supporting FED/SLED customers.
  • Excellent communication (written and verbal) skills, both internally and externally.
  • Demonstrated competency communicating with executive, manager and individual contributor levels.
  • Strong ability to communicate technical concepts to customers in a business-oriented way combined with the ability to communicate customer technical requirements internally to engineering oriented resources.
  • Post-sales experience is a must.
  • Security domain knowledge is essential.
  • Hold active security clearances required to support FED/SLED customers.
  • Project management skills to drive simultaneous efforts across multiple groups to ensure timely completion of deliverables.
  • Ability to handle a broad portfolio of competing customer needs.
  • Ability to convey customer concerns to different internal stakeholders (Support, Development.

Desirable Skills & Knowledge:

  • Strategic experience with large distributed clustered systems from deployment, maintenance, scaling and troubleshooting perspectives.
  • Strong understanding of Insider Risk solutions (UBA, UEBA, DLP).
  • Strategic understanding of various components of a typical Security Stack including SIEM products (e.g. Forcepoint, HP ArcSight, IBM QRadar, Splunk).
  • Strategic understanding of cloud and on-premise infrastructure architectures.
  • Working understanding of Linux and demonstrable level of comfort within the CLI.
  • Working understanding of Windows desktop and server environments, including administration and endpoint application troubleshooting techniques.
  • Practical understanding of databases, e.g. Elasticsearch, PostgreSQL.
  • Strategic understanding of data integration techniques.

We take good care of our people. Our benefits include:

  • Fully remote company
  • Comprehensive health, vision, and dental coverage
  • Flexible time off
  • Company computer hardware of your choice
  • Work from home setup reimbursement
  • Health & wellness perks including
  • Virtual events, happy hours, trivia, and fun
  • Monthly Internet & Phone Reimbursement
  • Opportunities to learn and grow

DTEX Systems is one of the most trusted and innovative brands in the cyber security market. We have received significant financial backing from leading VC firms and have just set a record-breaking year of growth. So why not trust DTEX with that all important next step in your career?
DTEX Systems is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, national origin, age, disability, or genetics.
Exact compensation may vary based on skills, experience, and location. Base salary range (SF Bay Area): $140k-$180k.

More Information on DTEX Systems
DTEX Systems operates in the Software industry. The company is located in Saratoga, CA. DTEX Systems was founded in 2002. It has 109 total employees. To see all 6 open jobs at DTEX Systems, click here.
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