Technical Account Manager Enterprise, Benelux & Nordics

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Qualys, The Netherlands

We are looking for a Technical Account Manager (TAM), Post-Sales based in The Netherlands to join the Benelux & Nordics team.

In this role you will be responsible for actively managing the post sales process with a set of Enterprise-level customers. The ultimate goal is customer satisfaction and success whilst developing up- and cross-sell opportunities to drive revenue growth. You will also manage the business sales process like quotes alongside the channel partners.

The Technical Account Manager (TAM) articulates the company's technology and product positioning to both business and technical users and are able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

Responsibilities:

• Manage a set of named customer accounts, owning the commercial and technical relationship
• Develop and maintain strong relationship with customers, from C-level to frontline-technical staff, ensuring a deep understanding of their business needs and providing guidance and support as needed to assure complete customer satisfaction through all stages of the sales process.
• Monitor and analyze trends to identify opportunities for growth within the customer base.
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales & technical presentations
• Responsible for attending conferences, seminars, etc
• Collaborate with Regional Management and other departments to improve customer satisfaction and to grow revenue e.g. Marketing, Product Management, Sales Enablement and Sales Operations
• Stay up to date on industry trends and new technologies.

Qualifications:

• 5+ years of relevant experience in cybersecurity Enterprise Technical Account Management in Benelux & Nordics
• Demonstrated track record of driving customer satisfaction, retention and revenue growth in a software or SaaS-based business.
• Self-motivated with strong knowledge of and a passion for cybersecurity solutions
• Specific experience with Vulnerability Management, Policy Compliance, Audit Tools, SIEM, etc is a plus.
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
• Able to travel throughout sales territory.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Bachelors degree or equivalent experience.
• Ability to work in a fast-paced and dynamic environment.
• Based in The Netherlands.
• Fluent in Dutch and English.

If you are interested in this exciting opportunity to join a dynamic, growing company at the forefront of cloud-based security and compliance solutions, please submit your resume and cover letter for consideration.

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