Technical Account Manager - Cloud Solutions

About Grass Valley
With our award-winning technology and trusted expertise, Grass Valley enables and empowers creators, broadcasters and media organizations to produce brilliant content that captivates audiences and connects people through the magic of media. 
As the industry’s R&D powerhouse, we offer the widest and deepest range of best-in-class solutions in the industry. We are the trusted partner to many of the biggest and most creative names in the media and entertainment business as we help our customers to build successful media businesses and navigate the rapidly shifting mediascape.  
Our people are creative, knowledgeable, passionate and dedicated, working together to deliver high quality solutions and services to customers all over the world. We are looking for our future ambassadors, technologists, thought leaders and innovators to continue this beautiful journey with us. This is your opportunity, join us!  
For further information, please visit www.grassvalley.com
The Role: 
Grass Valley is looking for a Cloud Solutions Technical Account Manager to demonstrate industry leading customer service and provide innovative solutions that help to resolve our customer’s various broadcasting challenges.
GV TAM works collaboratively with our end-user technical and business teams. The TAM serves as a strategic resource to help our customers plan for success and optimize their technical investment in our cloud solutions.
GV TAM provides proactive guidance based on a solid understanding of your business operations and goals, and your unique technical environment. GV TAM provide industry best practices and a wealth of knowledge for our current and future cloud solutions and services.
GV TAM also monitors active and historical case trends to pass along insights and best practices. Our TAM highlights opportunities to optimize your current deployments and recommend other products that would complement your existing solution.
The main responsibilities: 

•  Orchestrate the onboarding experience, with a focus on adoption and support.
• Streamline engagements with GV technical delivery teams and product teams.
• Anticipate the technical impact of changes through mitigation techniques and best practices accumulated from previous delivery experience.
• Mitigate risk by identifying critical path items and ensuring remediation plans are executed.
• Maximize ROI in GV products and services.
• Orchestrate the technical value across GV offerings.
• Advocate for and drive technical issues to resolution and provide updates.
• Plan regular proactive operational reviews with team members to discuss key areas
• Represent and advocate for future needs during GV product lifecycle planning.
• Collaborate with the GV System Team (or other groups within GV) to understand technical impacts and readiness to ensure the success of GV solutions.
• Prepare Business performance reports on operational metrics and coordinate with customer technical leads to review progress.

Minimum qualifications: 

•  5+ years’ experience in working with Cloud Solutions
• Degree qualified or equivalent combination of skills and experience in the Broadcast Industry
• Previous customer facing experience as a technical lead/TAM
• Ability to manage multiple tasks and projects in a complex environment.
• Demonstrated ability to adapt to new technologies and learn quickly
• Presentation skills: equally good with both large and small audiences
• Knowledge of Broadcast Video and Audio formats.
• Knowledge of Storage Systems (HDD, SSD, NAS, Cloud Storage…)
• Working knowledge of server-based applications and computer networking
• Exposure to computing security concepts/best practices
• Knowledge on & with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
• Solid cloud technology knowledge (AWS, Azure or Google Cloud (Preferred))
• Deep understanding of one or more of the following areas:
  
  • Access/Transport/Core network analytics and troubleshooting
  • IP/MPLS/SR Network protocols and architectures
  • Understanding of Intent Based Networking
  • Network operations automation
  • RAN engineering process automation
  • Cloud-Native Network Functions (CNFs), microservices
  • Data Warehouse, Big Data and advanced analytics solutions
  • On-prem Data Lakes, Cloud solutions in public clouds (GCP, AWS, Azure)
  • AWS understanding of DevOps, DataOps and MLOps

Preferred qualifications: 

•  Strong customer focus
• Strong multi-tasking skills
• Self-starter who is excited about technology
• Willingness to learn and adapt to the entire technology stack
• Solid research skills with an emphasis on finding and using information quickly
• Proven ability to function as a part of a team.
• Excellent written and verbal communication skills.
• Proven ability to meet deadlines.
• Be hardworking, organized, team orientated and be able to work under pressure.
• Ability to travel to and work at customer sites on a regular basis if required

We offer 

• Competitive compensation package
• Comprehensive benefits including a flexible time off policy
• Energizing and supportive work environment 

This job description is intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job. 
Grass Valley is an equal opportunity employer and makes employment decisions without regard to gender, marital status, race, religion, color, age, disability, sexual orientation or protected veteran status.