Technical Account Manager, ASEAN

As a Technical Account Manager, you will partner with customers to elevate their overall experience with Commvault – combining strategic oversight with hands-on technical guidance. Your role is to ensure customers not only operate their environments effectively, but continue to mature, optimise and extract long-term value.

What you will do:

• Work with customers who subscribe to Commvault’s Customer Success Services. You will align with customers to provide strategic and tactical mentorship and assist with technical issues. You will also work with key collaborators (both internal and external) to review business and operational challenges, provide architectural and infrastructure guidance, and propose enhanced solutions to ensure the success of the customer’s Commvault solution.
• Provide deep technical knowledge to customers. Tasked with providing tactical and strategic guidance, connecting with Commvault Sales teams, sharing customer sentiment, and providing insights regarding their customers.
• Engage with our customers in various ways, from planned onsite meetings to remote engagements.
• Partner with the SAM to provide support and give tactical and strategic mentorship in that customer’s sustained Commvault environment.
• Act as a liaison between customer, Customer Support, Product Management, and Development. This plan will focus on Customer, (Site Architecture, Business Objectives, and Requirements) to be refreshed every 90 days.
• Provide enhancements and quality support to the customer by working with Commvault Account Management and Customer Support Team.

How you will make a difference:

• Advance and handle customer-raised support issues to the Commvault SAM Team.    
• Coordinate monthly, or as required, scheduled on-site meetings with customer to update the customer of new technologies, best approach to guidelines or knowledge transfer sessions.
• Provide customer with Sr. Level Commvault technical assistance in identifying programmatic, configuration, or use case scenarios that negatively impact the aggregate success of the Commvault deployment and drive support call volumes.
• Use in-depth knowledge of customer to find opportunities within accounts and communicate these opportunities to the Commvault Account Team.
• Work as part of the Customer Success Team to lead customer relationships and develop rapport.

What you will need to be successful:

• Must be fluent in English (written and verbal) to a professional level along with at least one of the following languages Malay, Mandarin, or Cantonese (written and verbal).
• Proven technical background and analytical skills.
• Strong written and oral communication skills
• Strong organisational skills with an ability to handle challenging client demands.
• Flexibility to work in a fast-paced and demanding work environment.
• Ability to convey technical information to business-centric audiences.
• Strong practical knowledge across a broad spectrum of Information Technology such as EMC hardware platform, WAN tech, Windows OS, Cloud Storage, SAN, Tape Libraries, Exchange Enterprise Application, Virtualization, Clustering.

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