Mid Technical Account Management Analyst

At EBANX, you’ll help expand access to payments and technology in some of the world’s most dynamic markets. We’re a unicorn-status fintech, AI-powered, and scaling fast across 29 countries and counting.

Our platform connects leading global companies to more than 1 billion consumers, enabling seamless cross-border payments where it matters most. We build with purpose, move with speed, and create solutions that are both innovative and inclusive.

If you’re looking to be part of a company that’s transforming the future of payments with clarity, ambition, and real-world impact — we’d love to meet you.

In Operations, we ensure everything runs with excellence, security, and according to the right processes. We focus on efficiency and quality, making sure every step of our solution happens smoothly, accurately, and reliably.

• Managing and prioritizing daily merchant requests, including complex settlement inquiries, payment confirmations, and detailed reporting;
• Monitoring and interpreting KPIs such as payment approval rate, chargeback rate, refund rate, and transaction performance trends;
• Performing deeper analytical studies to identify process improvement opportunities and root causes of operational issues;
• Leading meetings with merchants to present performance insights, propose strategic solutions, and align on action plans;
• Collaborating proactively with cross-functional teams and other departments to ensure continuous process optimization and issue resolution.

• Strong analytical skills with the ability to interpret large datasets and translate them into actionable insights;
• Advanced English (you will interact with international merchants through texts, calls, and presentations);
• Data-driven mindset with proven problem-solving and critical-thinking abilities;
• Excellent communication skills, both verbal and written, with the ability to influence stakeholders;
• Strong organization and ownership over deliverables;

• Experience with SQL and complex queries for data extraction and analysis;
• Previous experience in the payments or financial services industry;
• Proficiency in Microsoft PowerPoint and Excel (experience with automation or data visualization tools is a plus);
• Previous experience in the payments industry.

EBANX offers:

• WAVES Program: Annual bonuses based on the company’s performance.
  
• Meal/Food Allowance: Credit provided on a flexible benefits card.
  
• EBANX Education: Financial support for undergraduate, graduate, and MBA programs to support your professional growth.
  
• EBANX Skills: Budget dedicated to workshops, courses, and certifications to encourage your continuous development.
  
• Language Classes: Spanish, English, and Portuguese lessons for your personal and professional development.
  
• EBANX Health: Comprehensive medical and dental plans fully covered for the employee, plus subsidies for dependents to take care of your and your family’s well-being.
  
• EBANX Family: Childcare assistance, extended parental leave for caregivers, and support programs for pregnant employees and children.
  
• Life Insurance: Fully paid by EBANX.
  
• Transportation: Parking assistance or transportation vouchers, depending on your needs.
  
• EBANX Flexible: A special day off on your birthday, semi-flexible working hours (8 hours/day, Monday to Friday), and year-end recess between Christmas and New Year’s without affecting your vacation days.
  
• EBANX Play: Well-being program including access to Wellhub, e-Sports, and partnerships with SESC.
  
• Blue Club: Exclusive discounts at bakeries, restaurants, stores, courses, and more.

Follow us on LinkedIn and check out our Instagram to learn more about the #ebanxlife.

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