GSB Solutions

Technial Support Engineer (Italy)

Posted 11 Days Ago

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Rávena, Ravenna, ITA

In-Office

Mid level

Information Technology • Professional Services • Software • Cybersecurity

The Role

Provide Level 2 on-site IT support for hardware, software and network issues; manage user onboarding/offboarding, incidents/requests, vendor and meeting-room support; maintain documentation/knowledge base; handle asset upgrades, project capitalization/CapEx closure, and site-specific tasks. Fluent Italian and English required. 6-month role with business hours and occasional extended hours.

Summary Generated by Built In

• Level 2

• BT Service Delivery Specialist

• Business hours and occasionally extended hours, weekends, holidays

• For 6 months

• Responsibilities include hardware support, software support, network support, user onboarding/offboarding, documentation and knowledge management, vendor management, incident and request management, meeting room support, country and site-specific support, project capitalization and Capex closure, asset upgrade management, and ServiceNow familiarization

• Languages: Italian – English (fluent)

• On-site work model

Skills Required

Level 2 (L2) support experience
Hardware support experience
Software support experience
Network support experience
User onboarding and offboarding
Incident and request management experience
Documentation and knowledge management
Vendor management experience
Meeting room / AV support
Project capitalization and CapEx closure experience
Asset upgrade management
Familiarity with ServiceNow
Fluent Italian and English
On-site work model in Italy
Ability to work business hours with occasional extended hours, weekends and holidays
Contract duration: 6 months

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The Company

What We Do

GSB Solutions is a global company offering technology solutions, ICT solutions, human capital management, educational programs, and cybersecurity services, leading digital transformation through software development and IT consulting.