Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2024, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
The Opportunity: As a SkyBox Support Associate (Tech Support Specialist ), you will be a support expert for Vivid Seats and our innovative cloud-based platform SkyBox. This is a unique opportunity to work on a tight-knit team with direct involvement in the product development cycle and assisting our users to ensure we are delivering the best industry experience.
How your role contributes to the success of Vivid Seats:
- Improving, promoting, training, and providing solutions for users on the SkyBox platform.
- Act as the front-line communication for our users recognizing, researching, and resolving issues.
- Solve technical issues for our users to ensure product is performing to expectations.
- Demonstrate accuracy and thoroughness by looking for ways to improve and promote quality within our product.
How your role expectations will progress as a Skybox Support Associate in the first 30, 90, and 180 days:
30 days in
- Complete new hire orientation, gaining the resources you need to be successful.
- Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our users.
- Acclimate to team and company norms, business objectives, and Vivid Seats values.
- Learn about our internal POS system Skybox and its functionality.
- Familiarize yourself with user technical support cases through phone, chat, and email submission.
90 days in
- Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiency.
- Maintain, foster, and aid internal and external relationships to progress and advance objectives.
- Achieve understanding of prioritizing requests through Skybox to ensure highest level of service.
- Learn to research escalated issues and best solutions to provide.
180 days in
- Apply methods to execute individual tasks that positively impact the team.
- Play an active role in continued learnings to advance skill sets necessary for team goals.
- Grow expertise within the Skybox platform and how to promote and train our users.
- Impact the product development cycle by performing QA testing and providing demos to users.
What You’ll Bring:
- Excellent verbal, written, and interpersonal communication skills.
- High attention to detail and strong organizational skills.
- Ability to prioritize and provide support in a timely manner.
- Experience working in a technical support role or similar field.
Shift: Tuesday-Friday 9am-6pm, Saturday 8-5pm
Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.
Location: Chicago, IL
We believe in a hybrid working model which provides our workforce the flexibility to take advantage of in-person and remote collaboration. Check out our brand new HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago’s rising tech scene. This role will require you to be on-site two days a week.
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Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.
What the Team is Saying
What We Do
Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. Based on the belief that “Life Happens Live”, the Chicago-based company provides exceptional value by providing one of the widest selections of events and tickets in North America and an industry leading Vivid Seats Rewards program where all fans earn on every purchase. Through its proprietary software and unique technology, Vivid Seats drives the consumer and business ecosystem for live event ticketing and enables the power of shared experiences to unite people.
Why Work With Us
We build products that connect people and create lasting memories. If doing meaningful work inspires you, you’re our kind of people. We are passionate about facilitating amazing fan experiences and just as intent on providing compelling experiences for our employees. Create and attend incredible live event experiences with us!
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Vivid Seats Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
