Jobs at Vivid Seats

Respond to sellers and customers via phone, chat, and email; resolve order-related issues; monitor and confirm pending orders; maintain seller relationships; collaborate with internal teams to improve processes; participate in projects and adopt AI tools to improve efficiency.

Serve as a front-line customer service representative managing inbound interactions across phone, email, and chat. Resolve escalations, monitor orders, support partner experiences, document actions, collaborate cross-functionally, and support fan engagement initiatives. Hybrid role with evening, weekend, and holiday shifts.

Provide front-line technical support for the SkyBox POS platform via phone, chat, and email; diagnose and resolve user issues; train and promote platform usage; perform QA testing, contribute feedback to product development, and support onboarding and escalation processes.

Build and maintain order and payment systems for a high-volume ticket marketplace. Design scalable backend services, REST APIs, and event-driven components. Ensure correctness, idempotency, failure handling, and observability. Collaborate cross-functionally, mentor peers, run experiments/A-B tests, and contribute to CI/CD, testing, and production debugging to drive business impact.

Lead strategy, roadmap, and execution for Skybox, a B2B seller platform. Drive improvements across inventory, pricing, distribution, fulfillment, payments, and reporting. Partner with engineering, design, analytics, marketplace and payments teams to define requirements, run experiments, measure impact, and deliver high-impact product experiences for professional ticket sellers.

Lead strategy, roadmap, and execution for Vivid Seats' web product experience. Partner with engineering, design, analytics, SEO, and marketing to improve discovery, conversion, and revenue through experimentation, data-driven product decisions, technical SEO, landing page optimization, and cross-functional delivery. Define KPIs, run discovery and A/B tests, prioritize tradeoffs, and communicate results to stakeholders while improving site performance and scalability.

Own full-cycle corporate recruiting for technology, corporate, and customer experience roles. Partner with hiring managers to define strategy, build pipelines through proactive sourcing, design structured interviews and scorecards, coach interview teams, use data and AI to improve efficiency, and manage multiple searches from intake through offer to optimize hiring outcomes and candidate experience.

Support day-to-day workplace operations across multiple offices—maintain facilities, coordinate vendors and security, manage supplies and visitor systems, run employee engagement programs and events, draft communications, and gather feedback to improve workplace services and processes.

As a Software Engineer, you'll build and maintain systems for ticket inventory and pricing data, develop web scraping solutions, and create automation workflows while collaborating with various teams within the company.