Jobs at Vivid Seats

Serve as a front-line customer service representative managing inbound interactions across phone, email, and chat. Resolve escalations, monitor orders, support partner experiences, document actions, collaborate cross-functionally, and support fan engagement initiatives. Hybrid role with evening, weekend, and holiday shifts.

As a Software Engineer, you'll build and maintain systems for ticket inventory and pricing data, develop web scraping solutions, and create automation workflows while collaborating with various teams within the company.

The Senior Full Stack Engineer will enhance the platform by building new features, collaborate across teams, and maintain the quality of the software lifecycle, all while mentoring other engineers.

As a Senior Web Engineer, develop and maintain web applications, mentor engineers, and drive technology improvements while collaborating cross-functionally to support a leading ticket marketplace.

Respond to sellers and customers via phone, chat, and email; resolve order-related issues; monitor and confirm pending orders; maintain seller relationships; collaborate with internal teams to improve processes; participate in projects and adopt AI tools to improve efficiency.

Lead strategy, roadmap, and execution for Vivid Seats' web product experience. Partner with engineering, design, analytics, SEO, and marketing to improve discovery, conversion, and revenue through experimentation, data-driven product decisions, technical SEO, landing page optimization, and cross-functional delivery. Define KPIs, run discovery and A/B tests, prioritize tradeoffs, and communicate results to stakeholders while improving site performance and scalability.