Jobs at Vivid Seats

Respond to sellers and customers via phone, chat, and email; resolve order-related issues; monitor and confirm pending orders; maintain seller relationships; collaborate with internal teams to improve processes; participate in projects and adopt AI tools to improve efficiency.

Build and maintain order and payment systems for a high-volume ticket marketplace. Design scalable backend services, REST APIs, and event-driven components. Ensure correctness, idempotency, failure handling, and observability. Collaborate cross-functionally, mentor peers, run experiments/A-B tests, and contribute to CI/CD, testing, and production debugging to drive business impact.

Lead strategy, roadmap, and execution for Vivid Seats' web product experience. Partner with engineering, design, analytics, SEO, and marketing to improve discovery, conversion, and revenue through experimentation, data-driven product decisions, technical SEO, landing page optimization, and cross-functional delivery. Define KPIs, run discovery and A/B tests, prioritize tradeoffs, and communicate results to stakeholders while improving site performance and scalability.

Manage seller ticket fulfillment using Skybox POS, communicate with sellers via phone and email, monitor queues for timely and accurate order processing, troubleshoot order/data exchange issues, and build/maintain seller relationships while supporting marketplace operations.

The Email Marketing Specialist II will execute promotional email campaigns, leveraging CRM and CDP to drive engagement and revenue growth, while managing data-driven personalization strategies.

As a Software Engineer, you'll build and maintain systems for ticket inventory and pricing data, develop web scraping solutions, and create automation workflows while collaborating with various teams within the company.

The Senior Full Stack Engineer will enhance the platform by building new features, collaborate across teams, and maintain the quality of the software lifecycle, all while mentoring other engineers.

As a Senior Web Engineer, develop and maintain web applications, mentor engineers, and drive technology improvements while collaborating cross-functionally to support a leading ticket marketplace.