Hello! We're Teya.
Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.
At Teya we believe small, local businesses are the lifeblood of our communities.
We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.
We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.
We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.
Become a part of our story.
We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.
Your Mission
As a Tech Support Specialist (Product Specialist), you will bridge the gap between product development and users by conducting in-depth user interviews, ensuring thorough testing, and providing valuable insights to enhance our offerings. Your ability to analyse, translate, and implement feedback will be critical in delivering a superior product experience. Additionally, you will support the sales team by providing training and ensuring accessible knowledge, enabling them to drive better customer engagement.
What You'll Be Doing:
Conduct User Acceptance Testing (UAT) to validate product functionality and ensure alignment with business needs.
Oversee product delivery updates, coordinating with development teams to track progress and ensure timely releases.
Organise and lead training sessions for internal teams to ensure smooth product adoption and knowledge sharing.
Perform user interviews to gather insights and translate them into actionable use cases for continuous product improvement.
Utilise a hands-on, analytical approach to problem-solving, proactively identifying and addressing product challenges.
Work cross-functionally with engineering, design, and customer support teams to enhance product quality and usability.
Support the sales team by enhancing their product knowledge and providing insights to drive better customer engagement.
Identify integration gaps and proactively approach companies to complete integrations with Teya.
Qualifications:
Experience with UAT testing and quality assurance in a product-focused environment.
Strong ability to translate user feedback into meaningful use cases and product improvements.
Excellent communication and training skills to empower teams with product knowledge.
A data-driven mindset with the ability to balance analysis and execution effectively.
Self-motivated, detail-oriented, and capable of working in a fast-paced, dynamic environment
The perks 😊Permanent contract with 6-month probation period
Work in a friendly, comfortable, and relaxed environment
Enjoy flexible working hours that align with team needs
26 days of vacation
3 fully paid days for unexpected health issues
Monthly food allowance, plus additional benefits
Referral bonuses for recommending new team members to join the company
High-quality hardware is provided for work, ensuring a smooth working experience
Structured onboarding program for all new employees
Teya is proud to be an equal opportunity employer.
We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.
If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.
Skills Required
- Experience with User Acceptance Testing (UAT) and quality assurance in a product-focused environment
- Ability to translate user feedback into meaningful use cases and product improvements
- Excellent communication and training skills to enable internal teams and sales
- Data-driven mindset with the ability to balance analysis and execution
- Self-motivated, detail-oriented, and capable of working in a fast-paced, dynamic environment
Teya Compensation & Benefits Highlights
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Healthcare Strength — Private medical coverage (e.g., Bupa) and supportive sick pay appear as standout components in core UK and European locations. Feedback suggests access to wellbeing platforms like Gympass/Wellhub complements the healthcare offer.
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Leave & Time Off Breadth — Paid annual leave is described as generous for the market, with clear examples in the UK. Feedback suggests sick pay and time‑away policies are a strong point.
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Wellbeing & Lifestyle Benefits — Cycle‑to‑work, snacks, team activities, and similar office perks are commonly available and valued. Hybrid working and limited work‑from‑abroad options are presented as lifestyle‑friendly features.
Teya Insights
What We Do
At Teya, we believe small, local businesses are the heartbeat of every community. Teya was founded to help small, local businesses thrive. We exist to make business smoother, simpler, and more rewarding for the people who keep our communities alive. That means exceptional support, intuitive solutions, and a team truly invested in our Members’ success. To us, they’re more than customers – they’re part of a community built on trust and shared ambition. That’s why we proudly say: “Member since.” It’s our way of honouring every relationship and building a stronger, more connected future together.
Why Work With Us
We’re a fast-growing European fintech helping small, local businesses thrive. We value simplicity, teamwork, and impact. At Teya, you’ll join a diverse, passionate team where ideas matter, growth is encouraged, and every action helps real people and communities succeed, every single day.
Teya Offices
OnSite Workspace
We believe great ideas happen when people come together. Our hybrid approach gives you the flexibility to work from home, but we encourage spending at least three days a week in the office to collaborate, connect, and keep our culture strong.
