About Teya
Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers.
Your mission 🚀
Join an energetic and diverse Customer Relations team, where we put customers & world-class customer service at the heart of everything we do. Our customers predominantly are small merchants, and we aim to make them feel big by providing them with the best possible support. We assist our merchants through all communication channels to educate them about our products and resolve their requests. We always listen to the customer and suggest ways to improve as a company - from rethinking the way we handle our processes to upgrading our internal systems.
Answer incoming calls, emails, and web chats from customers. 📞
Address customer queries, questions, and escalations promptly and professionally. 💬
Provide first-line advice on general issues to customers and other parties. 🤝
Maintain accurate and consistent record keeping, updating notes on the database. 📈
Handle customer complaints efficiently, escalating when necessary to senior management. ⚠️
Assist senior management by identifying trends and issues for improvement. 📊
Gather feedback from customers and communicate it effectively within the company. 🗣️
Develop an in-depth understanding of our systems and equipment to provide expert advice to colleagues from other departments. 💡
Your Story 📖
You are eager to learn and grow with us, as well as contribute with your own expertise to meet our customers’ needs. You love helping others and are willing to go the extra mile for our customers. You have strong communication skills and are fluent in Croatian and English.
You're fixated on the customer and everything we can do to serve them;
Confident in communication and interpersonal skills;
Fiercely competitive and relentless when it comes to goals and targets;
Eager to learn and improve every day: you have great energy and passion for what you do;
Spontaneous and certain in your ability to overcome obstacles;
Previous experience in a similar role is desired but not mandatory;
The best part about you is that you have a gift for quickly finding common ground with every type of person!
The Perks 😊
Permanent contract with 6 month probation period
Work in a friendly, comfortable, and relaxed environment
Enjoy flexible working hours that align with team needs
Weekday shifts only: no nights, weekends, or holidays.
Receive up to 26 days of vacation
3 fully paid days for unexpected health issues
Monthly food allowance, and other benefits like Health Check
High-quality hardware is provided for work, ensuring a smooth working experience
Structured onboarding program for all new employees
Hybrid work - 3 mandatory office days and 2 days work from home
Teya is proud to be an equal opportunity employer.
We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.
If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.
Skills Required
- Fluent in Croatian and English
- Strong communication and interpersonal skills
- Customer-focused attitude and willingness to go the extra mile
- Eagerness to learn and improve continuously
- Previous experience in a similar role
Teya Compensation & Benefits Highlights
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Healthcare Strength — Private medical coverage (e.g., Bupa) and supportive sick pay appear as standout components in core UK and European locations. Feedback suggests access to wellbeing platforms like Gympass/Wellhub complements the healthcare offer.
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Leave & Time Off Breadth — Paid annual leave is described as generous for the market, with clear examples in the UK. Feedback suggests sick pay and time‑away policies are a strong point.
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Wellbeing & Lifestyle Benefits — Cycle‑to‑work, snacks, team activities, and similar office perks are commonly available and valued. Hybrid working and limited work‑from‑abroad options are presented as lifestyle‑friendly features.
Teya Insights
What We Do
At Teya, we believe small, local businesses are the heartbeat of every community. Teya was founded to help small, local businesses thrive. We exist to make business smoother, simpler, and more rewarding for the people who keep our communities alive. That means exceptional support, intuitive solutions, and a team truly invested in our Members’ success. To us, they’re more than customers – they’re part of a community built on trust and shared ambition. That’s why we proudly say: “Member since.” It’s our way of honouring every relationship and building a stronger, more connected future together.
Why Work With Us
We’re a fast-growing European fintech helping small, local businesses thrive. We value simplicity, teamwork, and impact. At Teya, you’ll join a diverse, passionate team where ideas matter, growth is encouraged, and every action helps real people and communities succeed, every single day.
Teya Offices
OnSite Workspace
We believe great ideas happen when people come together. Our hybrid approach gives you the flexibility to work from home, but we encourage spending at least three days a week in the office to collaborate, connect, and keep our culture strong.
