Career paths start at $18.50 (includes $0.50 onsite differential)/hr with 40 hour work weeks.
This role is on-site at our Tucson facility. Please apply only if you are able to work in person at our Tucson location.
What can you expect from your work at Afni?
This onsite position at our Escalante and Pantano delivers technical support and customer service for telecommunications customers, providing resolution for inquiries and issues related to cable television, internet, and home phone devices while ensuring an exceptional customer experience. The role emphasizes first-call resolution, revenue generation through upselling and cross-selling opportunities, adherence to quality standards, and continuous learning to support evolving products, services, and customer needs. Stability, encouragement, a cooperative environment where you can learn, grow, and advance.
What do we expect from you as part of this team?
You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.
What do we offer?
A paid training program, a leadership team that believes in you, and a supportive team culture. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.
Why start building your career at Afni?
We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. Stability! - We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.
Preferred Qualifications
What are the qualifications to be a Tech Support Representative at Afni?
- Six months of customer service experience
- Must be 18 years of age
- Must have GED or High School Diploma
- Must be legally permitted to work in the United States
Skills Required
- Six months of customer service experience
- Must be 18 years of age
- Must have GED or High School Diploma
- Must be legally permitted to work in the United States
Afni, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Afni, Inc. and has not been reviewed or approved by Afni, Inc..
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Strong & Reliable Incentives — Incentive programs (performance-based and referral) are available in many roles and can add to earnings when targets are met. The pay-and-bonus structure is described as a positive aspect in certain positions.
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Leave & Time Off Breadth — Paid time off for holidays and vacations is part of the package. Training periods also include additional holiday time, indicating a defined time-off offering.
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Wellbeing & Lifestyle Benefits — Tuition reimbursement up to $5,250, a casual “Dress for Your Day” policy, and on-site events provide added non-cash value. Full-time schedules and referral rewards are also positioned as perks.
Afni, Inc. Insights
What We Do
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
