AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.
For more information about our privacy policy and how to manage cookies, visit our Privacy Policy.
Technical Support Engineer - Calgary, Alberta, Canada
Full Time- Hybrid (2-3 days onsite) (9:00 am - 6:00 pm Shift)
This is an entry-level position intended for individuals with some experience triaging, reproducing, and resolving complex application issues related to products, product configurations, and custom code developed and delivered to customers.
Key responsibilities
Serve as a Technical Support Engineer/Analyst, providing support for all product technical issues.
Perform triage, troubleshooting, testing, analysis, and diagnosis of product-related issues, including custom applications and integrations.
Document all activities, findings, and resolutions thoroughly within the case management system.
Provide effort estimates for anticipated work and customer requests.
Deploy workarounds and hotfixes to mitigate product-related issues and maintain system availability.
Implement fixes, enhancements, and workarounds for issues related to custom-developed code.
Gather and document requirements for custom code changes and perform feasibility assessments.
Ensure system and technical documentation remains accurate, complete, and up to date.
Collaborate proactively with Support team members to promote best practices in troubleshooting, solution maintenance, and knowledge sharing.
Partner with R&D, and Project delivery Services teams as needed to resolve complex customer issues.
Participate in domestic and international travel, as required, for training, customer support, or support-related activities
Essential requirements
Adaptability and flexibility in dynamic environments.
Customer-oriented mindset with a focus on delivering value.
Strong written and verbal communication skills, with fluency in English as a first or second language.
Proven ability to manage multiple priorities effectively.
Self-motivated with a passion for continuous learning.
Results-oriented approach to problem-solving and task execution.
Demonstrated independence and sound decision-making skills.
A collaborative mindset and ability to work effectively within a team toward shared goals.
Desired skills
Proficiency in the software development lifecycle, including design documentation, coding, and testing.
Strong triage, troubleshooting, and issue replication capabilities.
Solid understanding of Microsoft Windows and Server operating systems.
Experience with Microsoft Visual Studio, including development in VB.NET and/or C#.
Familiarity with source code version control systems, such as Mercurial (SCM).
Proficient in Microsoft SQL Server development tools and languages, including SQL, PL/SQL, and T-SQL.
Experience with SQL Server database administration and reporting services.
A sound understanding of distributed solution architectures.
Knowledge of Enterprise SCADA (OASyS) product is an asset
Commercial at AVEVA
Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.
If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.
Find out more: https://www.aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Skills Required
- Adaptability and flexibility in dynamic environments
- Customer-oriented mindset focused on delivering value
- Strong written and verbal communication skills
- Fluency in English as a first or second language
- Ability to manage multiple priorities effectively
- Self-motivated with a passion for continuous learning
- Results-oriented problem-solving and task execution
- Independence and sound decision-making skills
- Ability to collaborate effectively within a team
- Proficiency in the software development lifecycle, including design documentation, coding, and testing
- Strong triage, troubleshooting, and issue replication capabilities
- Understanding of Microsoft Windows and Server operating systems
- Experience with Microsoft Visual Studio and development in VB.NET or C#
- Familiarity with source code version control systems such as Mercurial
- Proficiency with Microsoft SQL Server development tools and SQL, PL/SQL, and T-SQL
- Experience with SQL Server database administration and reporting services
- Understanding of distributed solution architectures
- Knowledge of Enterprise SCADA OASyS product
AVEVA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AVEVA and has not been reviewed or approved by AVEVA.
-
Leave & Time Off Breadth — Time away from work is positioned as a meaningful part of the rewards mix, including paid time off that can increase with tenure and additional paid volunteering days. This breadth is reinforced by mentions of public holidays and emergency leave as part of the overall time-off offering.
-
Wellbeing & Lifestyle Benefits — Wellbeing support appears broad and multi-channel, combining counseling access, coaching resources, and region-specific digital wellbeing tools. Flexible work hours and a hybrid model are also presented as lifestyle-supporting elements within the broader rewards package.
-
Career-Linked Recognition & Rewards — Recognition is tied to tenure milestones through a formal program that provides rewards and symbolic recognition. Development-linked rewards also appear through learning access, mentorship, and education reimbursement that connects benefits to skill growth.
AVEVA Insights
What We Do
AVEVA is a global leader in industrial software, sparking ingenuity to drive responsible use of the world’s resources. The company’s secure industrial cloud platform and applications enable businesses to harness the power of their information and improve collaboration with customers, suppliers and partners. Over 20,000 enterprises in over 100 countries rely on AVEVA to help them deliver life’s essentials: safe and reliable energy, food, medicines, infrastructure and more. By connecting people with trusted information and AI-enriched insights, AVEVA enables teams to engineer efficiently and optimize operations, driving growth and sustainability. Named as one of the world’s most innovative companies, AVEVA supports customers with open solutions and the expertise of more than 6,400 employees, 5,000 partners and 5,700 certified developers. With operations around the globe, AVEVA is headquartered in Cambridge, UK. Learn more at www.aveva.com
