Tech Support Consultant, Investments Technology

Description
Provides assistance to employee end users including: maintaining and troubleshooting a range of user problems including PC hardware/software/LAN. Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems. Monitors project status from start to completion. Acts as the lead for more junior technology support employees. Coordinates the purchase of selected vendor hardware and software. May begin to provide executive level support. May support and/or run special projects regarding broader initiatives within technology at Liberty Mutual.
Responsibilities
Provides customer-facing support within a business office for all aspects of end user computing and network-based PC/workstation systems software and hardware including VPN, remote access, Microsoft O365, Teams, Zoom and Conference Room AV. Performs complex maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment documents and applies standard solutions. Provides consultation to business area management and staff at the highest technical level for all aspects of end user computing and PC/workstation systems software and hardware through consulting, teaching and publication of documentation. Conducts trending of reported incidents, conducts root cause analysis and develops recommended solutions. Participates in the testing and evaluation of new PC packages, May support and/or run special projects regarding broader initiatives within technology. May begin to provide executive level support.
Qualifications

• Bachelor degree in Computer Science or a related discipline and 5+ years programming and analysis experience in end user computing and network-based PC/workstation applications, including remote connectivity products, or an equivalent combination of education and work experience
• Requires an in-depth knowledge of end user computing systems and hardware (network-based PC/workstation systems software and hardware including VPN, remote access, Microsoft O365, Teams, Zoom and Conference Room AV), client functions and applications, excellent consultative and communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with client and other IT management and staff

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in
every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive
benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

USD $90000.00 - $150000.00