Company Description
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description
Empower the Work: Model different sales techniques, behaviors and possess the ability to adjust coaching delivery to meet the Sales Team needs in a constantly changing environment.
Impact the bottom line: Will be focused on monitoring sales performance and identify areas of improvement of everyone in the team, learn their obstacles and provide tailored-fit recommendations how they can achieve their sales goals and be part of the top quartile.
Strengthen relationships: In conjunction with the sales team managers, will help increase the overall performance of our sales teams and ensure they improve their skills to achieve their goals.
Take the lead: Have a passion for business success, interest in marketing in the digital online world (Domains, Email, Security and Web Hosting). Improve sales skills of each team members and motivate to deliver quality performance. Brainstorm engagement ideas, and new sales activities to boost sales performance.
People skills: Decision making ability with ownership and leadership. Highest level of People Management & Conflict Resolution Skills. People development and value additional activities. Do the team’s appraisals. Conduct periodic huddle sessions and team’s performance review sessions. People development and value addition activities – SWOT Analysis, Interpersonal Skills and Team Playing skills.
Metric Management: Execution of sales improvement plans, monitoring and drive incentive plans.
Analytics: Report generation, report analysis, stack ranking and improvement measures. Should be able to analyze data and present positive, opportunities along with corrective measures to improve. Review call recordings and chat transcripts and provide feedback sessions.
Qualifications
- At least 2 years consecutive experience as an Account Manager or equivalent (good tenure)
- Sales & Tech Experience required (at least 1 year for tech & 2 years for Sales in a managerial position)
- Leading a Webhosting program is an advantage
- Six Sigma Certification is a plus
Additional Information
- Keep a pulse on the agent’s sales knowledge and skill gaps, providing alternatives to solving them.
- Provide feedback to Account or Senior Account Manager as requested/needed to support the continuous improvement plans.
- Client advocate
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
