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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Tech Process Senior Associate - Payments, you will be responsible for supporting our partners on the payment processing and facilitation on monetized Google products.
A Tech Process Senior Associate - Payments collaborates closely with operations, engineering, and finance groups to create or document technical solutions and resolve partner issues through technical troubleshooting.
Position Responsibilities
Perform necessary configuration and coding to enable and test new payment services
Monitor and troubleshoot partner integrations issues
Follow documented process flows and playbooks to resolve partner issues
Utilize debugging tools to determine root cause, fix or triage partner issues autonomously
Track and project manage multiple projects simultaneously for partners autonomously
Communicate with multiple cross-functional teams in a clear and effective manner
Act as a point of contact to discuss post-launch issues with partners
Accurately maintain case management system and record status of work
Identify when cases require escalation, and engage with higher support tiers to hand off cases
Document new processes and help validate, maintain and update documentation
Identify opportunities for process improvements
Minimum Qualifications
BA/BS degree in a technical discipline or equivalent practical experience, Degree in computer science preferred.
Working knowledge of SQL and Linux operating systems
At least 1 year of Java programming experience in a source controlled environment
Experience building a web application
Strong analytical, troubleshooting, and problem-solving skills
Ability to translate highly technical documents into easily understandable support content
Strong communication, and collaboration skills
Experience working collaboratively and proactively in a diverse team environment, involving multiple stakeholders
Amenable to work in US shift schedule
Preferred Qualifications
Experience and familiarity with Internet technologies such as HTTP, JavaScript, HTML, AJAX, cookies and XML
Experience with regular expressions
Angular programming experience
Prior tech support experience with exposure in triaging, prioritizing and escalating bugs and tickets
Prior experience working in payment and finance/accounting industry
Benefits
We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.
To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.
Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].
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What We Do
At Google Operations Center, we provide caring and knowledgeable support for Google users and customers. From troubleshooting product issues to providing around-the-clock advertiser assistance, you can be part of the teams that help Google users and customers solve problems and accomplish their goals.
