Tech Ops II

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.
The technical analyst position is to ensure compliance with all internal and external data standards and to promote quality improvement.
Responsibilities

• Implement and communicate best practices to identify quality processes throughout the organization
• Develop and produce dashboard reports
• Conduct data evaluation to ensure compliance and efficient service delivery
• Assist with research and analysis of configuration, asset and application data
• Assist with investigating customer issues and contribute to recommendations for action as needed
• Experience analyzing data, compiling reports, and communicating feedback
• Report writing experience to evaluate and assess programs

Qualifications

• Excellent decision-making skills and complex problem-solving skills
• Strong organizational and time management skills
• Excellent customer service skills
• Outstanding verbal and written communication skills, presentation skills, public speaking, and interpersonal skills
• Intermediate level of computer competency, including Excel.
• Ability to work independently as well as in a team environment
• Ability to meet deadlines, manage competing priorities and the ability to be flexible with changing needs of the agency
• Ability to adapt to and manage change
• Service Management (ITIL)
• Experience in ServiceNow preferred

Compensation Range:
Pay Range - Start:
$68,320.00
Pay Range - End:
$126,880.00
Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additiona l information relating to location-based pay structures.
Grow your career with a best-in-class company that puts our client's interests at the center of all we do. Get started now!
We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.
FIND YOUR FUTURE
We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups